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SalaryCustomer Service Assistant
Location: Owasso Library 103 W Broadway, Owasso OK. 74055
Salary: $13.74 per hour
Status: Part Time - 20 hours/week
Schedule:
Monday - 4 pm - 8 pm
Tuesday - 4 pm - 8 pm
Wednesday - 4 pm - 8 pm
Thursday - 4 pm - 8 pm
Saturday 10:00am - 2:00pm
The Owasso Library Customer Service Assistant is trained to help customers have an excellent experience, provides direction to customers concerning library services and circulation policies; charges, discharges and renews library materials; sorts and routes returned library materials to proper locations; processes daily operations report; checks materials for wear or damage; performs other duties as assigned; is flexible and adaptable throughout the workday, in the type and location of work to be accomplished in order to provide superior customer experiences
Additional responsibilities include:
- Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
- Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
- Registers customers by issuing and updating library cards;
- Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
- Receives and records fines and lost materials information;
- Checks library materials for damage and performs minor repairs;
- Maintains orderly service areas;
- May be assigned to any branch or location.
- Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;
- May help customers with basic technology and Internet problems;
- May assist Librarians with programming, as assigned;
- Actively supports TCCL’s Equity, Diversity and Inclusion efforts, and the Library’s Be All In culture;
- Performs other duties as assigned.
Qualifications
- Excellent communication and interpersonal skills;
- Ability to read and perform alphabetic and numeric sorting and filing;
- Knowledge of general library procedures, policies, and operations;
- Knowledge of circulation policies, processes and procedures;
- Ability to provide directions;
- Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet;
- Ability to learn and demonstrate library’s automated systems and self-service tools;
- Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers;
- May work irregular hours including evenings, weekends and occasional Sundays at a Regional or Central Library;
Education & Experience
- High school diploma or G.E.D. required;
- Some college level coursework preferred;
- No previous experience required;
- Past experience interacting with customers preferred.
Physical Activity & Environmental Conditions
For most positions work regularly requires stooping, bending and light lifting such as three or four reams of paper, four or five books, or other materials (up to 20 pounds). Some positions require moderate physical exertion, such as regularly lifting moderately heavy items (up to 40 pounds) such as crates full of books or pushing heavy (up to 100 pounds) wheeled carts full of books, on a highly frequent basis and/or assuming awkward positions
Work environment involves everyday risk or discomforts which require normal safety precautions, e.g. use of safe work place practices with office equipment, and or avoidance of trips and falls. For some positions there are usually no major sources of discomfort; work is essentially conducted in a normal office environment with acceptable lighting, temperature, and air conditions. For some positions there may be occasional minor discomforts from exposure to less than optimal temperatures (extreme cold or heat) and air conditions due to exposure to the outdoors.
For most positions, no travel is required. For some positions, in-town travel may be required on rare occasions.
The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Tulsa City-County Library is an equal opportunity employer.
