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SalaryDescription
Working at Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource. Come check us out!
Applicants will receive an email acknowledgment when the application has been successfully submitted. Completed applications will be forwarded to the hiring manager. Applicants who are selected for further testing or interviews will be contacted by someone on the hiring team to schedule. Please keep your contact information up-to-date.
Post-offer background check & MVR required.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The library may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
Job Type: Hourly
FLSA Status: Non-exempt
Job Description
Summary: The Hourly Library Assistant provides a variety of services on an as-needed basis. Varied duties may include covering vacant Classified Library Assistant shifts; delivering library programs and/or providing program support; actively assisting customers with discovery and use of library materials and resources; and providing readers’ advisory.
Essential Duties and Responsibilities include the following:
- Create a welcoming environment for all customers and staff that fosters equity, diversity and inclusion by seeking to understand, respect, and value individual differences.
- Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures and genders.
- Provides pro-active, courteous, efficient service to library customers. Greets and acknowledges customers and provides assistance as needed.
- Demonstrates respect, courtesy and professionalism in all customer interactions.
- Maintains reliable and consistent communication with library staff who request help.
- Assists customers with information seeking, navigation of collections and other information resources including digital resources.
- Provides customer assistance with computer use and digital technologies including tablets, printers, scanners and projectors. Provides assistance with digital file management including uploading and downloading files.
- Provides readers’ advisory to all ages and types of readers.
- Circulates the library floor regularly while performing other work duties in order to proactively assist customers.
- Maintains relevant and attractive displays of library materials.
- Helps to maintain safety, security and healthy environments in the library. Responds to facility hazards and emergencies according to protocols.
- May deliver public programs and/or assist other staff with programs as needed.
- May develop or assist with developing programs.
- Participates in training and continuing education as needed.
- Shelves library materials as needed.
- Maintains tidiness in public spaces and within collections.
- May train for and provide services to all libraries.
- May perform PIC (Person in Charge) duties.
Ÿ Other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ÿ Excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers and supervisor.
Ÿ Excellent customer service and skills including approachability, listening, efficient and appropriate response, accuracy and follow-up.
Ÿ Requires ability to resolve customer complaints and handle difficult and / or emergency situations involving customers.
Ÿ Knowledge of contemporary books, authors, media and information sources preferred.
Ÿ Knowledge of developmental stages of children and teens preferred.
Ÿ Experience working with children and teens preferred.
Ÿ Ability to use a variety of digital technologies and applications including PCs, Internet, email, file management digital resources and digital applications.
Ÿ Ability to operate and perform basic troubleshooting of digital tools including PCs, tablets, smartphones, keyboards, scanners, printers, projectors, and connecting cables.
Ÿ Ability to provide clear guidance and appropriate help to customers with technology-based questions and needs.
Ÿ Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
Ÿ Ability to fluctuate between multiple tasks and duties throughout the scheduled shift.
Ÿ Ability to work independently and as part of a team.
Education/Experience:
High school diploma required. Bachelor's degree from an accredited college or university preferred. Minimum of one year of library, educational (e.g. teaching) or customer service experience required.
Language Abilities:
Ability to read and speak English fluently is required. Fluency in Spanish is highly desirable. Fluency in a language other than English is desirable.
Ability to read and interpret documents such as emails, procedures, graphics and informational articles required. Ability to write routine reports and email correspondence required. Ability to communicate effectively with customers and co-workers required.
Certificates and Licenses:
None
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment and Physical Demands:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
While performing the duties of this job, the employee is exposed and/or required to:
- Work primarily in a public library environment and sometimes in community settings.
- The demands on the visual sense are very high.
- Regularly sit, stand, walk, use hands to handle or feel, lift and/or move up to 10 pounds, talk and hear.
- Regularly reach, lift and move arms above shoulder level.
- Occasionally push moveable carts weighing up to 250 pounds.
- Occasionally lift and/or move materials weighing up to 30 pounds.
- Occasionally bend, stoop, kneel, crouch, crawl climb or balance.
- Concentrate on and complete tasks in the presence of distractions.
- Regularly operate a variety of standard office equipment including a computer, laptop and/or tablet PC, telephone, e-reader, calculator, bar code reader, copy and fax machines.
- Continuous and repetitive arm, hand and eye movement.
- Moderate to loud noise levels.
- Travel to/from meetings and various locations.
- Work shifts vary and occur during all library operating hours.
Important Information
The Poudre Libraries will make reasonable accommodations for access to Library District services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6740 for assistance.
Poudre Libraries is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this Library District policy “sexual orientation” means a person’s actual or perceived orientation toward heterosexuality, homosexuality, and bisexuality.
Note: Some information in your application may be public information under the Colorado Open Records Act.
Benefits
This position is not eligible for benefits. Information about leave, wellness, and learning & development can be found here.
About Poudre Libraries
Poudre Libraries creates opportunities and builds connections to strengthen our community.
Just as the Poudre River flows through the region and sustains life across the high plains of northern Colorado, Poudre Libraries is where the free flow of information cultivates growth and serves as a steady, limitless source of renewal for all of its communities.
Just as the Poudre River flows through the region and sustains life across the high plains of northern Colorado, Poudre Libraries is where the free flow of information cultivates growth and serves as a steady, limitless source of renewal for all of its communities.
