Level 1 It Technician

Description

As an Griffin Technology Technician, you will be heavily focused on providing IT Services to our current and future clients. IT support is a commodity but AMAZING customer service is not! In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

What you will be doing:

Call handling, dispatch, and follow-up
Remote and on-site IT helpdesk support
Remote and on-site IT server support
Remote and on-site IT network support
Project planning and development
Documentation of systems and projects
Learn, test, and bring on new solutions
Specific responsibilities include effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service-oriented IT professional, we encourage you to apply today!

PREFERRED QUALIFICATIONS: Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11), Strong familiarity with Microsoft Servers lineup of products, Working knowledge of RMM software and Unifi and Sonicwall, Direct experience with O365 + GSuite, Vonage and Zoom VoIP phone systems, printer troubleshooting and network troubleshooting techniques

Knowledge and Skills

Requirements:

2+ years of experience in an IT support role
Technical associates degree or equivalent experience
Reliable transportation and valid driver's license
Must be able to lift at least 50 pounds on a consistent basis
Strong attention to detail and communication skills
Excellent customer service skills
Experience troubleshooting computer hardware and networking issues
Ability to multi-task and meet deadlines

Must live near Houston, TX