Leisure Sales Coordinator

THE NITTY-GRITTY (The Essential Job Duties)

This role will work closely with Director of Leisure Sales to:

• Verify and collect funds for guest pay only reservations (i.e., Expedia and Booking.com) in a timely manner
• Verify and collect funds for non-refundable reservations in a timely manner
• Review rate parity discrepancies with Revenue Management, Distribution, Hilton, and 3rd Parties
• Assist with auditing and inputting any reservations that fail to integrate with the hotel's PMS
• Log in and monitor various extranets and any other required systems
• Respond to guest communications in a timely manner via phone, email, extranet messages, etc.
• Assist with communicating and auditing property updates and promotional opportunities to third-party partners
• Review upcoming arrivals and special requests, especially for business travelers, and help coordinate amenities, when applicable
• Review no-show reports daily and assist with communicating to third party partners, when applicable
• Monitor VHLV-Leisure Sales email inbox regularly
• Organize and maintain filing systems (physical and electronic)
• Assist with any other specialized tasks as assigned by Director of Leisure Sales and/or Revenue Management and Distribution Teammates
• Track and log any errors identified during the booking process(es) and review with Director of Leisure Sales
• Cooperate and coordinate with all related departments to deliver the best service possible, when applicable
• Complete administrative tasks when assigned, including but not limited to assisting Director of Leisure Sales with reports, travel schedule and arrangements, meeting requests, etc.
• Follow Virgin Hotels Las Vegas standards and procedures

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolving potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to influence and inspire others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original and Personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• The skills and abilities necessary for this position are typically acquired through the completion of a high school degree, or equivalent
• Two (2) years Leisure Sales Coordinator experience or related field, or equivalent experience.
• Ability to speak English is required
• Proficient computer experience, including knowledge of Microsoft Office products
• Ability to withstand a sedentary environment
• Review, comprehend, and respond to all necessary documentation with a strong attention to detail
• Always communicate effectively with all levels of Teammates as well as all external contacts

WOULD BE NICE TO HAVE'S

• Minimum one year experience in administration, or a similar role.
• Familiarity with AS/400 (Agilysys LMS) system and third-party extranets
• Minimum typing speed of 45 WPM preferred

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "great attitude."
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*