Duties/Responsibilities:
- Communicates with clients and their employees regarding their needs for leave and/or modified work schedules. Ensures that clients and their employees are aware of their responsibilities and of any documentation and notice required to qualify for and to take leave.
- Handles the FMLA leave process from the employee’s initial notice of the need for leave to the return to work. This includes determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification as needed, and accounting for intermittent and reduced schedule leave use.
- Works closely with Operations Team to communicate necessarily paperwork is being prepared, submitted, and retained.
- Maintains reasonable communication with employees on leave to facilitate smooth and timely return to work; relays communication between employees and the client managers during leave as needed and within reason.
- Advises client managers and employees on the interaction of leave laws with paid time off, workers compensation, short-term and long-term disability benefits, and other applicable leaves.
- Oversees the return-to-work process for employees returning from extended FMLA, workers compensation, or other leave(s).
- Facilitates other leave requests, which may include leave accommodation requests under the ADA.
- Administers other company time-off programs as assigned in accordance with internal policy and applicable laws.
- Drafts and/or recommends revisions to company leave policies to ensure compliance with federal, state, and local laws and regulations.
- Maintains complete and accurate records of leave and accommodation requests in accordance with specified legal requirements and documentation of best practices.
- Preserves confidentiality of employee medical documentation and files.
- Maintains knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws.
- Performs other related duties as assigned.
- Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws preferred
- Excellent written and verbal communication skills.
- Excellent analytical and problem-solving skills.
- Excellent organizational skills and attention to detail.
- Excellent collaboration and partnership skills, both internal and external.
- Proficient in Microsoft Office Suite or similar software.
- Multistate knowledge of FMLA/PFL/STD
- Two years of human resource experience preferred.
- SHRM-CP or SHRM-SCP preferred.
- Completion of specialized certification or training on FMLA/leave administration a plus.
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