Leasing & Resident Services Specialist

Description

We are seeking a highly motivated Leasing and Resident Services Specialistto join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn's core values: Be Kind, Own It, Be Flexible, and Always Improve. If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be for you!

The Leasing and Resident Services Specialist will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program.

What will you do?

• Serve as a leasing agent and tour expert to match students with their perfect home - this means being well versed with our properties and amenities
• Show properties and explain their features and amenities to prospective tenants
• Review lease applications and document requirements for eligibility
• Assist in daily customer service operations including: answering calls, scheduling appointments, greeting visitors, showing properties to prospective residents and any necessary paperwork, filing, etc
• Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations.
• Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
• Maintain good rapport with current and prospective tenants
• Process maintenance requests and follow up with residents to confirm completion
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Why should you work here?

• Competitive Pay + Incentives. We are ready to invest in you!
• Medical, Dental, Vision, and Life Insurance - Starting First Day of Employment - to access care for positive health outcomes and your overall wellbeing
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Monthly company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Requirements

Who you are -- We'd love to hear from you if you:

• Have at least 1 year of customer service, hospitality, retail or sales experience
• Have at least 1 year of office administration or data entry experience, preferred
• Must be able to obtain Illinois Residential Leasing Agent License within 1 year of employment (IL Properties ONLY)
• Must hold active driver's license and pass MVR requirements to utilize company vehicle in this scattered site portfolio
• Hold a high school diploma or GED
• Are proficient with computer applications and software (e.g. Microsoft Office Suite, Appfolio, Outlook) and aptitude for learning new software and systems
• Have excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy and positive attitude
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve

Some additional things you will need:

• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Must be able to perform the physical functions of the position resident communications, not limited to: the ability to walk properties, complete physical inspections, deliver communications, and show properties

Physical Requirements:

• Executes tasks independently, maintains concentration/focus on tasks
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• The ability to observe details at close range (within a few feet of the observer)
• Ability to communicate orally with customers, vendors, management, and other co-workers
• Regular use of the telephone and e-mail for communication is essential
• Sitting for extended periods is common
• Hearing, vision, and speaking within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents
• Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business
• Moving about to accomplish tasks or moving from one worksite to another. Includes but not limited to driving motor vehicle, standing, sitting, walking, and climbing stairs to perform walking/visional inspections of the property

Fairlawn Real Estate is a fast-growing real estate firm managing approximately 5,000 units throughout Central Illinois and Indianapolis. Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business - the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise and building a culture of accountability. In short it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

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