Leasing Manager

Your Responsibilities include, but not limited to:

• Manage the referral waitlist for future and current residents.
• Assists prospective residents with information regarding homes within the community.
• Prepares documents for residents as part of the move in process.
• Ensures all lease paperwork is completed and entered into the system and forward to the assigned housing community.
• Assist residents with housing questions regarding the move-in process and Basic Allowance for Housing.
• Prepare daily reports for projected availability (i.e. move-in / move-outs, waterfall, promotions, etc.).
• Run reconciliation reports for discrepancies and adjust ledgers.
• Works in conjunction with Government Housing and future residents to ensure information on housing applications is accurate.
• Collaborate closely with government partner on complex challenges for current and advanced assignment families.
• Responsible for ensuing services rendered to residents have been completed according to LMH standards and meet resident’s satisfaction.
• Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
• Assists Regional Housing Director closely with other general office duties, special projects and assignments as needed.
• Performs various administrative and computer tasks, lease audits, email communications, input of information / data into various software and information systems (Yardi, and other company-related systems.)
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
• Possess an ability to lead a team in the overall functionality of the job duties.
• Assists Regional Housing Director closely with marketing strategies, presentations and meetings pertaining to the overall sustainability of occupancy at a regional level.
• Possesses product knowledge at a regional level.
• Performs various administrative functions to accurately determine daily occupancy and move in trends.
• Works as a support for the leaders at the district office level in order to provide a high level of customer service.
• Works closely in communication with the government housing office on communications pertaining to our families and trends of the market.
• Assists Regional Housing Director closely with creating schedules for the team to best reflect the needs of the business.
• Has a proficient knowledge of the current market and competitor companies of the area and communicate trends accordingly while maintaining above budgeted occupancy.
• Assists in the monitoring of the overall performance of team member’s ability to manage the referral waitlist for future and current residents.
• Responsible for managing the district inter-site transfer process.

• Position requires 6 months+ of residential property management or customer service role preferred.
• Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi).
• Effective communication and interaction with customers, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanour in all interactions, under all circumstances.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of personal or company vehicle.

What we Provide You:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**

• Medical/Dental/Vision insurance eligible after 30 days of full-time employment.