Leasing Consultant

Job Summary
The Leasing Consultant reports to the Community Manager and supports the leasing operations of an assigned "lease up" apartment community for Bellrock Real Estate Partners. Primary responsibilities include interacting with prospective residents, communicating the resident value of living in Bellrock's community, and securing lease agreements. Initiates the verification process to qualify prospective residents. Communicates lease expirations and facilitates lease renewals. Assists with property marketing activities.
Duties and Responsibilities

• Pleasantly meets and greets prospective residents.
• Provides information about apartments to prospective residents and schedules tours.
• Responds to phone and email inquiries from prospective residents. Checks the availability of units based on preferences and budget.
• Completes follow-up thank you notes and call-backs with prospects after initial community visit.
• Process applications to qualify prospects for a lease.
• Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement.
• Collects security deposits, rent, and all other funds associated with resident moves.
• Inspects all vacant apartments to ensure readiness for move-in. Assists new residents with the move-in process.
• Effectively explains lease and community policies to new and current residents.
• Maintains accurate knowledge of the community, including rent and pricing information, vacancies, apartment availability, lease expiration's and square footage.
• Understands and complies with Fair Housing laws and standards.
• Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration.
• Prepares and maintains a file for each resident according to policy and procedures.
• Analyzes concerns associated with apartments that are slow to lease and offers recommendations to the community manager.
• Attends and assists in coordination and organization of resident relations and activities.
• Determines needs and responds promptly to resident's while being pleasant, cheerful and tactful.
• Prepares work orders for service and prioritize requests to staff members as appropriate.
• Assists the community manager with marketing efforts to ensure curb appeal and property appearance to promote positive awareness of the property and increase traffic of prospective of prospective residents.
• Adheres to Bellrock's policies and safety rules; complies with Bellrock's policies for reporting incidents.
• Adheres to a varied work schedule, including weekends and some holidays, as required.
• Attends and participates in training programs and events which may require travel.
• *The company reserves the right to add or change duties at any time.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 1-2 years of related experience.
• Lease Up experience preferred.

Knowledge, Skills and Abilities

• Great Customer service skills and conflict resolutions skills to overcome objections and resolve issues
• Excellent verbal and written communication
• Active listening
• Negotiation
• Organizational skills to maintain records and schedules
• Persuasion
• Coordination
• Knowledge of apartment management laws and regulations at the federal, state and local
• Ability to visually inspect units, grounds, and other aspects of property to determine adherence to standards
• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
• Ability to maintain confidentiality and maintain appropriate discretion

Physical and Environmental Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.
• This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.