Learning Management & Training Evaluation Specialist

This position is open to current Colorado residents only.

Please note: This recruitment may be used to fill multiple vacancies.

Work Unit:

The Division of Child Support Services (DCSS) exists to ensure that all children receive financial and medical support from each parent through the location of each parent, the establishment of paternity and support obligations, the enforcement of those obligations and connection to resources to assist parents in overcoming any barriers that are impeding their ability to pay child support. To do this, DCSS collaboratively provides case management tools, policy, performance, and operational assistance, and ongoing training to support counties in delivering the child support services program.
The program operates in all counties in Colorado and is administered locally by the county departments of human/social services. The Division supervises county departments of human/social services in the administration of the program and is responsible for assuring that all counties comply with the terms of their county policies and are in compliance with all federal and state statutes and regulations. Division staff write state level policies and rules; train county staff on policies, procedures and effective case management skills; provide technical assistance to counties on automated systems issues and ongoing implementation; work with the General Assembly on legislative and fiscal initiatives affecting program operations; report to federal government on federal program implementation; monitor county performance in their implementation of the program; and allocate federal incentive dollars to the counties for their use in implementing the program. The Division is the primary link between the county departments of human/social services and the federal government. The Division also works closely with other Divisions and Offices within the Department, other state agencies, the General Assembly, the Governor's Office and community partner organizations in the implementation of the program.

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CDHSCareers

This position, in collaboration with the Division's Training and Staff Development Coordinator, administers all aspects of DCSS's Learning Management System (LMS), as well as all Training Evaluation activities pertaining to the child support services program. This function includes deciding how and where content is stored, what types of reports are beneficial, extrapolates performance data, and recommends to management what direction to take with training based on the data that is extracted.

The Learning Management & Training Evaluation Specialist...

• is responsible for LMS training and technical assistance for internal and external users for the child support services program.
• troubleshoots complex issues related to the LMS and works with the CDHS LMS Administrator, State OIT personnel, and the software vendor for resolution.
• works with content experts to test, post, and maintain self-directed web-based training, and other instructor-led training using authoring software.
• interprets the relevance of professional research, evaluation, and data analysis theory, concepts, and principles to specific circumstances to determine approaches to accomplishing DCSS's work, and to determine whether DCSS training is accomplishing its specific training objectives.
• holds a unique level of technical expertise to independently design, implement, and interpret research and evaluation projects intended to assess the value and effectiveness of DCSS training and its impact on program efficiency and effectiveness.

Minimum Qualifications

Six years of experience in the Child Support Services program
OR
Bachelor's degree from an accredited institution in Business or Public Administration, Education, Human Services, Social Work, Organizational Psychology or other closely related field and two years of experience in the Child Support Services program

Substitutions:

Additional appropriate education will substitute for the required experience on a year-for-year basis.
A Master's or Doctorate Degree in the specific areas will substitute for the required experience on a year for year basis.

Preferred Qualifications:

• Knowledge of the Colorado Child Support Services program. Child support knowledge is crucial to the success of the position
• Experience utilizing the Cornerstone Learning Management System (LMS) for the purposes of training management, or other similar LMS
• Diverse experience with a variety of Training Evaluation modes and methodologies
• Strong analytical and planning skills in order to assess and evaluate training needs, including experience setting performance metrics
• Excellent interpersonal skills
• Excellent written and oral communication skills
  

Conditions of Employment:

• Standard background check.
• This position may be required to travel as needed for offsite meetings, conferences and training.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant's prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

Appeal Rights:

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department's action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

How to Apply

The Assessment Process

For additional recruiting questions, please contact amber.holcomb@state.co.us.

About Us:

If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• BenefitHub state employee discount program

• Employee Wellness program MotivateMe

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.

Our Values:

We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

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Employment Type: Part Time