Dining Room Manager

Osteria Alberico Dining Room Manager is responsible for managing the daily operations of the restaurant, including the selection, development and performance of employees. This position will report directly to the General Manager and be expected to follow any SOP that is put in place. Some of the responsibilities would be setting up the restaurant for service, leading pre-shifts, leading the floor during service, managing guest expectations, leading a staff with positivity and constant constructive feedback.  

Primary responsibilities:

• General oversight and management of all areas of the restaurant and make final decisions on matters of importance to our guests
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards. 
• Ensure positive guest experience in all areas. Respond to complaints, taking any and all appropriate actions to turn a dissatisfied guest into a return guest. 
• Manage shifts which includes (but not limited to): daily decision making, staff accountability, product quality, daily administrative duties and cleanliness. 
• Employee guidance and mentorship
• Assist with payroll, front of house scheduling, purchasing restaurant wares  and other administrative duties with guidance from the general manager. 

Manager Expectations

• Our team - Development, encouragement, mentorship and constant direction. 
• Education, support and feedback for all staff members. Constant education on all fronts. We must always empower our staff and lead by example.
• Manage guest expectations - We see all types of guests from Frasca regulars, college students and family diners, we must accommodate to all diners. 
• Presence on the floor. Mentorship can only exist if you are present for each shift. If you are the manager on duty, you really need to be working with the team as much as possible
• Proper interactions and forward progress with CDC and the kitchen team.
• Upholding the Frasca Hospitality Group Standards
• Managers may not hang out with staff outside of work unless approved by the direct supervisor. 

Preferred Qualifications

• Proficiency with Google Drive, Excel, and Word 
• Front wait experience within FHG 
• Italian wine & culinary knowledge
• Court of Masters or WSET Level 2 Certification
• Minimum 2 years in F&B industry (within the past ten years) 
• Professional and confident verbal and written communication
• Strong ability to multitask

Personal Qualities:  

Self-discipline, initiative and leadership ability is critical.  You must have the ability to motivate staff to work as a team. Strong multitasking and communication skills are important to a functionally smooth team. You should strive to portray positivity at all times and lead by example. It is important to be empathetic, fair, and focus on having a good attitude.

Compensation & Benefits: 

Salary $65,000-$70,000 based on experience

Frasca Hospitality Group offers a competitive salary and outstanding benefits package to eligible employees. The benefits include employee medical premium covered at 100%, dental and vision coverage, life and disability insurance, sick and vacation paid leave, holiday pay, 401(k) with company contribution, employee assistance program and an alternative transportation incentive program. Frasca Hospitality Group Manager Benefit Package includes internal and external dining stipends, professional development and more. Bonus potential. 

Frasca Hospitality Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status