Learning And Development Coordinator

Status: Full-Time
Compensation: $58,500 – $63,000
Schedule: M-F, 9 am - 5 pm
Location: Queens, NY

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Queens Community House (QCH)* provides networks of programs for children, youth, and, older adults throughout the diverse population of Queens. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome amazing individuals who have diverse backgrounds and experiences, are inspired by our mission, and are highly motivated to change lives.
The Learning and Development Coordinator spearheads activities that help QCH staff develop professionally, to grow in their roles and help meet agency goals. The Coordinator will meet with the various groups in* QCH* to identify and understand their needs and preferences, research ideal opportunities, facilitate training and workshops, and refer to them other services when necessary. They may also perform clerical tasks such as preparing and processing documents, answering inquiries, and handling calls and correspondence. This is a hands-on position in a lean HR Department.
Primary Responsibilities:

• Work closely with program leadership to identify professional development needs and opportunities to strengthen staff capacity to achieve programmatic and agency goals.
• Conduct needs analysis, surveys, and other assessments. Analyze gaps and research best practices to address the missing competencies
• Develop an annual, organization-wide annual Learning and professional development assessment and plan.
• Curate and / or develop a broad range of training opportunities for different types of roles, in accordance with plan. This will include:
• Job-specific skills
• Management and leadership skills
• Soft skills topics such as effective communication, collaboration, professionalism, creative problem solving, coaching and mentoring, adapting to change, and customer service
• Coordinate, organize, and promote employee engagement opportunities and activities such as social events, team-building sessions, and employee recognition

• Identify opportunities using both traditional and technology approaches such as formal group and individual training, coaching, web-based programs, e-Learning systems, and interactive video as appropriate
• Coordinate all logistical elements of trainings, including room reservations, supplies, online registrations, etc.
• Use communication tools to promote training opportunities to staff and managers
• Develop and implement systems to track completion of training and any certifications
• Monitor development programs and evaluate the effectiveness of, preparing reports and recommendations related to outcomes and possible improvements
• Support implementation of annual employee evaluation process

Qualifications:
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• 1-3 years’ experience working in human resources, training, or professional development
• Bachelor’s degree preferred
• Ability to foster positive relationships with staff and leadership
• Excellent oral and written communication skills.
• Strong presentation skills.
• Adept with a variety of multimedia training platforms and methods.
• Ability to evaluate and research training options and alternatives.
• Ability to design and implement effective training and Development.
• Ability to prioritize and manage several milestones and projects efficiently

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What you’ll get:*

Queens Community House offers a competitive salary commensurate with experience and a comprehensive benefits package that includes:

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Accounts (FSA)
• Paid Family Leave
• 403b Retirement Plan
• Eligible for up to 27 days of annual leave (17 days in your first year), and 12 sick days
• Specified Federal Holidays off
• Professional development, training, and networking opportunities

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\*\*Additionally, QCH supplements the New York State Paid Family Leave benefit to ensure our team members receive full pay during their approved leave\*\*._*

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Queens Community House requires all staff to be fully vaccinated and must provide either proof of COVID-19 vaccination or evidence of having received one dose of the two-dose vaccination prior to beginning their employment unless they have been granted a reasonable accommodation for religious or medical reasons.*

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Queens Community House, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws._
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Drug-Free Workplace._

Job Type: Full-time

Pay: $58,500.00 - $63,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday