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Form of workJob Description
CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.
POSITION SUMMARY
The Lead Triage Registered Nurse (Lead Triage RN), under the direction of the Director of Nursing and the clinical care team, serves as an integral member of the nursing leadership team. The Lead Triage RN participates in administrative and organizational leadership activities, assesses patient needs, prioritizes according to urgency, provides evidence-based nursing advise and initiates or directs care to appropriate resources over the phone and through the electronic medical record (EMR) for CCI's patient population.
KEY FUNCTIONS AND RESPONSIBILITIES
Utilizes evidence-based resources to provide nursing triage services: assesses medical history, clinical need and urgency and determines necessary disposition via telephone or web consult.
Provides patient education, medical advice and preventative behaviors that support the patient’s signs and symptoms.
Leads the transition of care outreach program by ensuring follow up for patients following hospital discharge or emergency room visit.
Serves as a lead in triage, transitions of care management and patient communication.
Develops, enforces, and maintains policies, procedures, workflows and clinical guidelines.
Engages in CCI quality assurance and quality improvement activities.
Supervises triage nursing team – including assigning duties, coaching, hiring, training and corrective action.
Attends and participates in meetings, committees, health fairs, events and trainings as assigned.
Consistently seeks avenues for self-education to maintain compliance with evidence-based practice and advancements in triage nursing.
Maintains the patient’s electronic medical record within expected timeframes, following CCI standards for charting.
Provides quality customer service and communicates in a HIPAA compliant, culturally sensitive and trauma-informed manner.
Works within the policies and procedures of CCI Health Services Inc.
Performs other duties responsibilities as assigned by the Director of Nursing or designee.
MINIMUM QUALIFICATIONS:
- Active RN license issued by the State of Maryland Board of Nursing or any state under the Nurse License Compact.
Minimum of three (3) years of nursing experience, with acute care and/or triage experience preferred.
Progressive leadership experience a plus.
Current BLS/CPR certification required.
Excellent written, verbal, telephone, and interpersonal communication skills with experience documenting in an Electronic Medical Record (EMR). Specific knowledge of eClinicalWorks (eCW) is a plus.
Prior experience in a lead or supervisory capacity a plus.
Written and oral fluency in English. Bilingual (English/Spanish) preferred.
WHY WORK AT CCI?
- Extensive benefits plan
- Generous PTO Plan
- 403B Retirement Plan + Employer match up to 4%
- Tuition Reimbursement
- Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
- Our providers are insured for malpractice under the Federal Tort Claims Act.
We are an approved FQHC for the NHSC loan repayment program (with an HRSA score of 19).**NHSC Student Loan Repayment Program recognizes CCI Health Services as an approved FQHC participant. Learn more: National Health Service Corps Students to Service Loan Repayment Program Application and Program Guidance (hrsa.gov)
** CCI Health Services is an Equal Opportunity Employer **
Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.
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