Location: Lee Health
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Department: Switchboard
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Workdays/Nights: Variable
2776 Cleveland Ave
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Shift: Shift 1
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8:00:00 AM to 4:00:00 PM
Fort Myers,FL33901
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Work Type: Full Time
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Exempt: No
Job Summary
Summary:
Performs PBX switchboard operator duties which include; answering all internal and external calls to the hospital switchboard, overhead paging all emergency codes immediately and accurately, overhead paging physicians, staff and visitors, paging on call staff according to department specific on call schedule, using department scripts and protocols for all paging and codes. Schedules all work assignments to the switchboard staff to accommodate all shifts and staffing needs. Responsible for time keeping, payroll, scheduling working-hours, shifts and time off for staff. Creates reports for phone stats, call recordings and documentation. Performs research and assists with problem resolution. Ensures that all staff members maintain a professional and customer service focused environment while delivering exceptional care. Must have flexibility to work varied days, shifts and locations to meet the staffing needs of the department.Job Requirements
Responsibilities:
Educational Requirements
Degree/Diploma ObtainedProgram of StudyRequired/
Preferredand/orHigh School Diploma or EquivalentRequired
Experience Requirements
Minimum Years RequiredArea of ExperienceRequired/
Preferredand/or1 YearSwitchboard/PBXRequired
State of Florida Licensure Requirements
LicensesRequired/
Preferredand/orNot Required
Certifications/Registration Requirements
Certificates/RegistrationsRequired/
Preferredand/orOther Requirements
Excellent communication and customer service skills, data entry skills, ability to operate office equipment (switchboard console, computer, telephone, scanner), ability to work without supervision. Attention to detail and skilled in problem resolution. Able to coach, train and mentor others.
US:FL:Fort Myers
Address
Form of work
