Lead Service Attendant

SUMMARY OF DUTIES:
The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that result in exceeding customer expectations. Works in a fast-paced environment onboard trains. Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers. Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements. Functions independently while simultaneously supporting the service staff. Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions. Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs. Responsible for the security, sale, safe handling and accounting of food and beverage products. Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds. Adheres to uniform and grooming requirements. Prepares associated paperwork. Utilizes a cash register or similar point of sale device and follows established accounting procedures without deviation.

MINIMUM QUALIFICATIONS:

• Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
• Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor.
• Must have satisfactory attendance and safe work record.

Applicants for the position of LSA must:

• Successfully complete a customer service aptitude & integrity test instrument.
• Must be 21 years of age.
• Be able to lift 50lbs.
• Be able to work while standing for long periods of time.
• Be able to work a variety of hours and days off, including up to six to eight days away from home crew base.
• Demonstrate a friendly, outgoing, and courteous disposition.
• Must have prior satisfactory work performance.

PREFERRED QUALIFICATIONS:

• Prior experience working in a team service environment.
• Some experience in a food/beverage environment, cash Restaurant and/or Travel, Hospitality industries.

COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent verbal and written communication skills.

The hourly rate is $23.62(with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; wellness programs; flexible spending accounts; 401k retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
Candidates who apply to this posting may be contacted now or at a later date when a position becomes available.

Requisition ID:76913
Posting Location(s):Louisiana
Job Family/Function:Transportation
Relocation Offered:No
Travel Requirements:Up to 100%

Job Type: Full-time

Pay: $23.62 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• customer service: 1 year (Preferred)

Ability to Relocate:

• New Orleans, LA: Relocate before starting work (Required)

Work Location: In person