Lead Retail Clerk - Jackson Visitor Center - Seasonal - $17.50

JOB DESCRIPTION: JACKSON VISITOR CENTER LEAD RETAIL CLERK UNIT 8620 

JOB SUMMARY 
Under supervision of the Retail Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control. Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner. This position reports to the Retail Manager. 

ESSENTIAL FUNCTIONS 

• Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all retail tasks daily. 

• Train hourly staff for peak performance and monitor staff's development.  

• Assist in scheduling of staff as well as coordinating break and lunch schedules. 

• Under guidance of Manager, participate in and give working direction for pre/post season setup/teardown of gift shop. 

• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene.  

• Assist in receiving and verifying quantities of merchandise.  

• Maintain store displays daily through stock rotation, cleaning, and organizing. 

• Assist in maintaining department records such as schedules, payroll, deposits, and daily cash reports. 

• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same. 

• Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards. 

• Notify Manager of all unusual events, circumstances, and all safety or quality control issues. 

• Attend and participate in safety meetings. 

• Performs such other related duties as directed or required. 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE 

• High School Diploma/G.E.D. equivalent preferred.

• MAST/TIPS certification required. 

• One or more years retail experience required. National Park gift shop experience strongly preferred. 

• Ability to learn and use retail POS system including computerized cash register and credit card terminal. 

PHYSICAL AND MENTAL REQUIREMENTS 

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally. 

• Able to stand for extended periods and climb steps regularly. 

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English. Ability to read and write job related documents in English. 

• Physical presence at the job site is essential to perform job duties. 

EQUIPMENT USED 

• Retail POS (Point of Sale) system including cash register and credit card terminal 

• Phone system and copier 

• Required Personal Protective Equipment

Housing Available

         This position is eligible for employee housing with a shared room.

DATE LAST MODIFIED: 10/5/23 NON-EXEMPT UNIT 8620  

NOTE: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.