Lead Retail Associate - Rocky Mountain National Park

LIVE. WORK. EXPLORE. Be a part of our Retail team in Rocky Mountain National Park!

Join the Rocky Mountain National Park team as a Lead Retail Associate. Our Retail team works in a fast-paced environment, greeting guests from around the world, helping them with their purchases. You will play an essential role in providing superior hospitality to all guests who visit our gift store. Making a positive impression for our guests and employees is an important part of this position in Rocky Mountain National Park.

If you are passionate about hospitality and working closely with people from around the world, this position will provide a stimulating environment. No matter what your job, you will be a proud steward of the park and play an important role in providing a welcoming environment for our guests.Working with Xanterra Travel Collection, you can LIVE. WORK. EXPLORE. in some of the most beautiful places on Earth!

Start Date: May 20, 2024

Position Type: Seasonal

Wage: $15.65 / hour

The season at Rocky Mountain National Park runs from approximately mid-May until mid-October. All positions at Rocky Mountain are full-time seasonal positions, there are NO full-time year-round positions. 

Job Summary:

Assist guests in a courteous and knowledgeable manner, answering questions regarding the park, prices, and merchandise. Support of Retail department, Retail and Assistant Retail Managers.

Why Rocky Mountain National Park?

Rocky is truly a welcoming community who work hard and share a passion for the park and environment. Xanterra Travel Collection® is the authorized concessionaire for Rocky Mountain National Park, and proud stewards of the park.

Life at Rocky Mountain National Park:

• Low-cost dormitory-style employee housing with 2-4 roommates and on-site employee meals (cafeteria-style).
• Free Wi-Fi, on-site updated laundry facility, and cable television.
• Our housing facility is in the Town of Estes Park with good cellphone service.
• Free Town of Estes Park shuttle.

Benefits and Perks:

• Free Rocky Mountain National Park pass.
• Retail and café discounts.
• Over 350 miles of hiking trails.
• Various outdoor activities, hiking, camping, rock climbing.
• $350 Referral Bonus Program

• Perform all duties with respect to the Company’s Core Values, Mission Statement, and guest services standards.
• Perform all cashiering duties properly; ring up all sales before taking money, call out amount tendered in “dollars and cents”, place bills on register, and count back change. 
• Suggest add-on sales to every transaction performed. 
• Assist the retail manager in organizing the stockroom. Stock product as necessary, making sure all displays are kept stocked, neat and clean.
• Receive orders and help maintain inventory levels in the store. Complete orders, process shipping orders, and transfers. 
• Keep the sales floor clean on a daily basis, which includes sweeping, vacuuming, dusting, polishing, mopping, scrubbing, and trash removal.
• Build displays according to visual merchandising guidelines.
• Stock merchandise as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Retail Visual Merchandise Manual.
• Assist with loading and unloading of retail merchandise.
• Give accurate helpful information to guests.
• Assist the retail manager with staff supervision and training as needed. 
• Discuss concerns with the retail manager or assistant manager. Alert manager to shrinkage, guest problems and concerns.
• Maintain effective cooperation with retail manager and other co-workers.
• Serve as a role model for less tenured and experienced staff through appropriate conduct, technique, etiquette and dress code.
• Maintain a safe work area.
• Deal courteously with guests on phone. Handle complaints & compliments with ease.
• Handle change requests.
• Verify Retail Associate cash drawers & deposits.
• Responsible for safe and cash banks. Be able to make change for cashiers accurately.
• Assist in making the required safe deposit.
• Communicate with retail manager, assistant manager, and leads to guarantee appropriate management coverage for every shift. Cover floor management shifts as needed. 
• Perform duties outside the job classification assigned by management along with any other responsibilities deemed necessary.

Qualifications

• Able to operate a POS system, handle cash accurately, open and close the store with or without assistance.
• Demonstrate a basic understanding of retail procedures.
• Excellent communication and customer service skills.
• Basic math skills with the ability to make change.
• Working knowledge of all positions supervised.
• Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation.
• Acquire and demonstrate an advanced knowledge of products sold in the gift shop.
• Able to train fellow associates on product attributes and retail procedures. 
• Able to work with minimal supervision, evenings, nights, weekends, and holidays.
• Maintain excellent attendance and punctuality.
• Demonstrate basic awareness of general shop security and theft prevention.
• Must be able to remain calm in a high stress environment.
• Must possess a non-CDL, valid driver’s license, and a clean record.

Physical Requirements

• Candidate must be able to work at an altitude of 12,000 feet.
• Ability to stand/walk for a minimum eight to ten hour shift.
• Frequently lift and carry cartons weighing up to 50 lbs.
• Must have the ability to walk up and down stairs several times a day.
• Carry boxes/product up and down stairs several times a day.
• Must be able to bend down or kneel to stock product frequently during a shift..
• Must be able to climb ladders as requested.

Benefits: For seasonal employees, Xanterra offers the MEC (Minimum Essential Coverage) plan, Paid Sick and Safety Time (PSST), Employee Assistance Plan (EAP), and Employee Discounts and Travel Deals.

EEO: Xanterra is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Posting End Date: January 15, 2024