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Form of workJob Description
About Us:
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts' properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. VSA Resorts reflects Vacatia's dedication to providing owners and guests with high-quality, hassle-free vacations in some of the most in-demand destinations. Join our Maintenance Team and our commitment to enhancing owner and guest experiences.
Summary:
Reports to the Resort General Manager (GM) and monitors building and unit efficiency and performance. Directs and coordinates daily activities of maintenance personnel. Supports efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. Has a support responsibility to all functional officers, directors, and managers.
Essential Duties and Responsibilities:
- Submits information to the GM regarding schedules and coordinates staffing, and weekly Team Meetings with team members. Submits vacation requests for consideration, and submits inventory needs, supply requests, and communicates on-site maintenance requirements to the GM on a routine basis. Responsible for providing and coordinating manpower for daily shift coverage and emergency on-call hours (as needed).
- Responsible for supporting management efforts in training, attire, grooming, and productivity of departmental staff, and coordinating departmental staffing efforts for overall building maintenance, appearance, lighting, laundry facilities, landscaping, upkeep, and pool & spa management. Monitors major equipment, pressure gauges, temperatures, greases and services major equipment on a monthly basis and when needed.
- Responsible for general building interior and exterior maintenance, service calls, planned preventative maintenance, pool upkeep and landscaping. Knowledgeable of ADA pool lift procedures and periodic maintenance.
- Responsible for overall building knowledge and identify, report, and minimize abnormal maintenance conditions, safety hazards, or unsafe practices. Fully knowledgeable of all emergency procedures.
- Responds to daily maintenance requests from guests and other departments. Produces reports for housekeeping/maintenance and ensures all logs are up to date. Supports other departments in light cleaning, maintenance, housekeeping, marketing, and HR activities when needed.
- Responsible for tracking, maintaining, safe condition, use and inventory of maintenance supplies, tools, and resources and reporting incidents to management as appropriate.
- 10.00% Provides on-site activities, area attractions, events and other vacation information to owners/guests. Solicits client referrals, timeshare tour opportunities, online satisfaction reviews and customer feedback for improvement. Performs related duties as assigned or as situation dictates.
Education and Experience:
- Must have High School Diploma or GED
- Must have proven maintenance experience, with a well-rounded maintenance background
- Must have a proven ability to lead, train, counsel, manage team members
- Must have excellent oral and written communication skills; with ability to effectively communicate with all levels throughout the company organization
- Must have computer experience, with knowledge of MS Office products
- Must be willing to attend company paid trade courses as needed
- Must have the ability to resolve common problems and concerns of owners/guests in a professional manner
- Must have or attain pool certification
Physical Requirements:
While performing the essential duties of this job, the employee is commonly required to stand, talk. or hear. Additionally, employees in this position are frequently required to walk, use hands to lift, place, handle, feel, stoop, kneel, and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.
Disclaimer:
Vacatia is an equal opportunity employer. All decisions are based only on the individual’s qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.
Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However, this job description may not contain all the duties, physical requirements and skills that you may be asked to perform during the period of time you work with Vacatia. Further, the job description is not a guarantee that you will perform any or all these duties.
