Address
Form of workLeads a team to provide services, integrate processes, and meet goals of primary care service programming at the facility. This position facilitates, coordinates, coaches, and problem solves with all members of the service's administrative support staff. Acts as the recognized liaison to and from the Program Support staff and the service's management team. Enables the administrative support staff to deliver improved quality, quantity, and timely services to Veterans.Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/25/2023.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-08 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
- Detail-oriented, ability to work under pressure, prioritize, and carry-out multiple assignments simultaneously.
- Knowledge of accepted practices in communications (i.e., writing, editing, and organizing for logical, effective presentation).
- Effective oral and written communication skills to provide instruction, administer special projects, and report findings to a varied audience.
- Extract information from various sources, choosing and using appropriate analytical tools and statistical methodologies.
- Mastery of established rules of grammar and punctuation is essential.
- Ability to analyze and solve problems in a positive, goal-oriented manner and to make clear well-defined recommendations.
- Determining priorities, problem-solving and organization knowledge of VA regulations, manuals, directives, VISN directives and hospital and clinic policy memoranda and all other VA publications as they relate to the operation and mission of the MTVAHCS facilities in order to respond to inquiries and set priorities.
- Advanced skills in typing, Dictaphone, calculator, and personal computer.
- Skill and practical experience in using computer software programs designed to compile and analyze data, develop reports, and prepare written materials.
- Skills with Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe Creative Suite, Outlook and VISTA.
- Thorough understanding of customer service principles and team concepts is essential to the performance of duties.
- Maintain the highest degree of confidentiality in all matters relating to the performance of all sensitive aspects of the position.
- Attention to Detail
- Clerical
- Customer Service
- Interpersonal Skills
- Leadership
- Self Management
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primarily sedentary. Typically, the position sits to do the work. However, there may be some walking, standing, bending, carrying of light items (such as books, papers), accessing transportation, and/or driving a government vehicle. The work requires patience and control of emotions. The work may require occasional use of appropriate techniques with veterans who present a danger to them self or others.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education: There is no educational substitution at this grade level.
Employment Type: FULL_TIME
