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Form of workJob Summary:
Acts as the internal and external point of contact and coordinates the day-to-day operations of the front desk and medical records. Serves as the lead in clerical/administrative components of patient encounters as a member of the care delivery team. Acts as a mentor to all patient service representatives and ensures that the delivery of high-quality, cost-efficient, culturally sensitive services comply with all federal, state, and local agency policies and procedures. Provides communication, education, and support to colleagues and off-site support during EMR go-lives.
Education - Required:
Experience - Required:
Experience - Preferred:
Knowledge, Skills, and Abilities - Required:
Acts as the internal and external point of contact and coordinates the day-to-day operations of the front desk and medical records. Serves as the lead in clerical/administrative components of patient encounters as a member of the care delivery team. Acts as a mentor to all patient service representatives and ensures that the delivery of high-quality, cost-efficient, culturally sensitive services comply with all federal, state, and local agency policies and procedures. Provides communication, education, and support to colleagues and off-site support during EMR go-lives.
Education - Required:
- High School Diploma/GED
Experience - Required:
- 1 year Experience in a customer service role, interacting directly with customers in person with responsibility and accountability for superior customer experience. and
- 2 years Experience in a physician practice
Experience - Preferred:
- less than 1 year Experience working within the registration process in a hospital or physician office setting, including demonstrated success in obtaining patient demographic and financial information, handling insurance verification, and obtaining authorizations.
Knowledge, Skills, and Abilities - Required:
- Ability to work effectively in a dynamic customer service environment with interruptions and changing priorities.
- Ability to establish and develop positive and collaborative relationships with staff, clinicians, and leadership within the practice.
- Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
- Ability to coach or mentor colleagues.
- Knowledge of medical terminology.
- Must have achieved all available PSR badges and completed all applicable EMR trainings.
