Lead Patient Concierge - Float

We are looking for an experienced Lead Patient Concierge - Float who will be responsible for traveling to multiple locations with HFI. The locations include: Medical Center Women's - Houston as the main location, Memorial City, South Main Street and Medical Center Hermann. The company will provide mileage reimbursement from their home office, according to the Company's Expense Authorization and Reimbursement Policy.

This individual will be a master at multi-tasking and loves to help make patients feel welcome upon arrival. The primary responsibilities will be scheduling, answering phones, and other duties such as patient online inquiries. If this sounds like a rewarding and exciting position, we welcome your application!

Hours: 7:45am - 5:00pm - Monday through Friday

Responsibilities include but not limited to:

• Calling/Scheduling patient appointments
• Sending/Receiving Medical Records
• Patient Check-in/Check-Out
• Answering Phones

Skills & Requirements

• High school diploma or equivalent required
• 2 years prior experience, preferably in the healthcare setting
• Proficiency in keyboarding skills and experience with electronic medical records
• Must be knowledgeable of HIPAA requirements
• Willing to travel to: Medical Center Women's - Houston as the main location, Memorial City, South Main Street and Medical Center Hermann

The Prelude Network is part of Inception Fertility, a family of patient-centered, tech-enabled brands that together seek to redefine the fertility patient experience. At Inception, we touch every stage of the fertility life cycle—from egg donations and preservation to fertilization, pharmaceuticals, and even financing—making us well positioned to help patients build families regardless of what their unique journey looks like. Our diverse portfolio also enables us to offer exceptional opportunities for professional growth across several fertility-related specialties.

Inception offers fantastic benefits to our team (Family members):

• FREE employee only coverage option for the medical, dental and vision plans plus FREE basic life insurance, EAP and long-term disability insurance!
• Adoption assistance and fertility benefits
• Maternity and paternity/partner paid leave
• 401k with generous match
• 10 Company-paid holidays
• PTO starting at 18 days/year
• Family member recognition program
• Continuing education/professional development reimbursement and time off
• Family member referral program
• HealthJoy benefit concierge service and more!