Patient Account Representative Team Lead

JOB SUMMARY
The Central Business Office (CBO) Team Leader supervises the day-to-day activities in the respective CBO unit as assigned, primarily billing, precertification, eligibility verification, collections, and payment posting unit(s).
DUTIES AND ESSENTIAL JOB FUNCTIONS

• Coordinates, supervises, and plans the revenue cycle activities with CBO Manager to ensure billing, collections, and appropriate follow-up of accounts receivable, including, but not limited to denials management, is conducted accurately and timely.
• Directly supervises unit work assignments necessary to meet key performance indicators.
• Maintains work schedules and ensures proper coverage for the assigned unit, including PTO requests and employee(s) time and attendance.
• Evaluates the unit process workflows to adhere to established third-party payer regulations and guidelines.
• Closely monitors and evaluates staff performance through direct observation and performance measurement reports.
• Identifies issues with practice management system and collaborates with CBO Manager to address issues impacting Urology San Antonio standard practices and workflows or third-party payer requirements.
• Performs duties to ensure the employee's own safety and that of others using the services and facilities of the department and Practice.
• Motivates staff and maintains a high level of morale among department personnel.
• Measures and achieves objectives for the assigned unit, consistent with the Practice's goals.
• Participates in the recruitment and training of CBO employees with respect to their assignments and role responsibilities.
• Ensures performance evaluations are conducted in a timely manner, that performance evaluations are fair and consistent, and that performance expectations are communicated.
• Assists in problem identification with internal and external departmental coordination of problem resolution.
• Assures Patient Health Information (PHI) is secure at all times and respects the confidentiality of information throughout one's employment.
• Fosters and promotes a positive image of the organization.

Other functions and Responsibilities
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, responsibilities, and activities may change at any time with or without notice.
COMPETENCIES

• Patient & Customer Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure

QUALIFICATIONS
Required
Previous supervisor experience is strongly preferred, along with a minimum of one-year revenue cycle-related experience and/or training or an equivalent combination of education and experience.
Preferred

• Associate degree from a two-year college or technical school.

REQUIRED EDUCATION / LICENSES / CERTIFICATIONS

• High School diploma or GED.