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Form of workLead Patient Access Representative - Clinic
Patient Access Department
$2,500 Sign-on Bonus
Excellent Weekend and Shift Differentials
Join our award-winning team!
Northwestern Medical Center, where you can be the difference!
Looking to advance your career at a vibrant, community hospital in a locale that will have you wondering why you ever chose to live anywhere else? Come join the Northwestern Medical Center family, where our focus on high reliability ensures constant emphasis on safety, quality, and improvement as we pursue our mission of exceptional care. Be part of a team where you can make a difference, all while enjoying the quality of life Vermont provides.
Northwestern Medical Center's mission is to provide exceptional healthcare for our community and we are currently recruiting for a Full-time Lead Patient Access Representative-Clinic opportunity.
EXPECTED HOURS/SHIFT: Full Time (80 hours bi-weekly), hours variable between 7:30a-5:15p. The Lead Position will support Patient Access units within Northwestern Medical Group practices, and the pre-registration unit. The position is a working lead position and will complete lead responsibilities in addition to regular job responsibilities as a Patient Access Representative embedded full time in the Northwestern Medical Clinics. The position will participate in an on call rotation to provide after hours support to the department. Generally 1 in every 10 days will be on call. The position will require cross-training to other units of Patient Access to include Switchboard and Emergency Department Registration areas.
JOB SUMMARY:
The Lead Patient Access Representative - Clinic (LPAR) assists in the coordination of daily operations and staff members of assigned units within the department, under the direct supervision of the Patient Access Supervisor. The LPAR will be an operational point person for their assigned area, and will coordinate and maintain effective workflows and tools to support delivery of Patient Access services. The LPAR will act as a role model for established standards of job performance and behavior and will assist the Supervisor with team performance management. The LPAR participate in and help to lead quality assurance and process improvement activities. The LPAR will assist with communication within assigned units. The LPAR will perform all job functions of a Patient Access Representative - Clinic.
The Patient Access Representative - Clinic performs ambulatory and outpatient scheduling, pre-registration, registration, payer eligibility, and financial screening functions, specifically in an Ambulatory Clinic/Hospital Department setting. Works to assist patients and families with meeting financial requirements. Performs medical record management. Completes check-out process. Estimates and collects point of service payments from patients. Provides exceptional patient focused customer service. Communicates effectively to service delivery area(s) to maximize patient flow and customer service.
PREREQUISITES
Education: High school diploma or equivalent required. Certified Healthcare Access Associate (CHAA) certification required within 2 years of hire. Completion of preceptor training course through Northwestern Medical Center required within 2 years of hire.
Experience: Prior customer service experience preferred. Experience in medical office/hospital setting preferred, but not required. Prior Patient Access or revenue cycle experience preferred, but not required.
Skills: Basic computer and typing skills required. Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, have basic math skills to collect money and make change, and have strong communication skills to communicate with people in a professional and tactful manner.
Northwestern Medical Center's Benefit Package:
With "people" as one of our core values, valuing our employees is a top priority for Northwestern Medical Center. We care about our employees, their families, and their overall health & well-being. We are proud to offer a comprehensive & generous benefits package designed to help our people stay healthy, balance work & life responsibilities, protect their assets & plan for a secure financial future. Northwestern offers a comprehensive benefit package with recognized national carriers as well tuition assistance programs.
Apply online at: https://www.northwesternmedicalcenter.org/careers
To discuss other opportunities at NMC, please call Sarah Sterling, HR Advisor, at 802-524-1206 or email ssterling@nmcinc.org.
Patient Access Department
$2,500 Sign-on Bonus
Excellent Weekend and Shift Differentials
Join our award-winning team!
Northwestern Medical Center, where you can be the difference!
Looking to advance your career at a vibrant, community hospital in a locale that will have you wondering why you ever chose to live anywhere else? Come join the Northwestern Medical Center family, where our focus on high reliability ensures constant emphasis on safety, quality, and improvement as we pursue our mission of exceptional care. Be part of a team where you can make a difference, all while enjoying the quality of life Vermont provides.
Northwestern Medical Center's mission is to provide exceptional healthcare for our community and we are currently recruiting for a Full-time Lead Patient Access Representative-Clinic opportunity.
EXPECTED HOURS/SHIFT: Full Time (80 hours bi-weekly), hours variable between 7:30a-5:15p. The Lead Position will support Patient Access units within Northwestern Medical Group practices, and the pre-registration unit. The position is a working lead position and will complete lead responsibilities in addition to regular job responsibilities as a Patient Access Representative embedded full time in the Northwestern Medical Clinics. The position will participate in an on call rotation to provide after hours support to the department. Generally 1 in every 10 days will be on call. The position will require cross-training to other units of Patient Access to include Switchboard and Emergency Department Registration areas.
JOB SUMMARY:
The Lead Patient Access Representative - Clinic (LPAR) assists in the coordination of daily operations and staff members of assigned units within the department, under the direct supervision of the Patient Access Supervisor. The LPAR will be an operational point person for their assigned area, and will coordinate and maintain effective workflows and tools to support delivery of Patient Access services. The LPAR will act as a role model for established standards of job performance and behavior and will assist the Supervisor with team performance management. The LPAR participate in and help to lead quality assurance and process improvement activities. The LPAR will assist with communication within assigned units. The LPAR will perform all job functions of a Patient Access Representative - Clinic.
The Patient Access Representative - Clinic performs ambulatory and outpatient scheduling, pre-registration, registration, payer eligibility, and financial screening functions, specifically in an Ambulatory Clinic/Hospital Department setting. Works to assist patients and families with meeting financial requirements. Performs medical record management. Completes check-out process. Estimates and collects point of service payments from patients. Provides exceptional patient focused customer service. Communicates effectively to service delivery area(s) to maximize patient flow and customer service.
PREREQUISITES
Education: High school diploma or equivalent required. Certified Healthcare Access Associate (CHAA) certification required within 2 years of hire. Completion of preceptor training course through Northwestern Medical Center required within 2 years of hire.
Experience: Prior customer service experience preferred. Experience in medical office/hospital setting preferred, but not required. Prior Patient Access or revenue cycle experience preferred, but not required.
Skills: Basic computer and typing skills required. Must be detail oriented, organized, be able to handle multiple tasks and responsibilities and prioritize appropriately, have basic math skills to collect money and make change, and have strong communication skills to communicate with people in a professional and tactful manner.
Northwestern Medical Center's Benefit Package:
With "people" as one of our core values, valuing our employees is a top priority for Northwestern Medical Center. We care about our employees, their families, and their overall health & well-being. We are proud to offer a comprehensive & generous benefits package designed to help our people stay healthy, balance work & life responsibilities, protect their assets & plan for a secure financial future. Northwestern offers a comprehensive benefit package with recognized national carriers as well tuition assistance programs.
Apply online at: https://www.northwesternmedicalcenter.org/careers
To discuss other opportunities at NMC, please call Sarah Sterling, HR Advisor, at 802-524-1206 or email ssterling@nmcinc.org.
