Lead Mgr Data Science- Customer Analytics

Job Summary and Mission

Now Brewing - Lead Manager! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a Starbucks lead manager, you will build data products, uncover customer insights, & communicate discoveries that drive towards better decisions across the Core Product, Product Innovation, and Research & Development domains, and develop a strong partnership with stakeholders to enhance understanding of our customers.

Leveraging your previous experience, we will enable you to:

• Evaluate & translate unstructured questions from business teams to data problems, and define roadmap for potential data solutions.
• Work independently as well as part of cross-functional teams to build relevant analytics solutions using quantitative approaches.
• Drive adoption of analytics data products & insights across business teams.
• Utilize systems thinking approach to conceive, plan & build evergreen data products.
• Develop analytic systems & predictive models, experiment with new data science techniques, and visualize data & craft effective communications to share discoveries
• Establish key performance indicators for the business team and promote data driven decision making that allows for effective planning in stakeholder teams
• Establish yourself & the team as subject matter experts in advanced analytics across departments
• Collaborate with other leads & business teams across the larger Product spaces to drive foundational understanding of the Starbucks customer experience

We'd love to hear from people with:

• BA/BS w/ concentration in business or quantitative discipline - Stats, Math, Comp Sci, Engineering, Econ, or similar; Masters preferred
• Minimum 5 years experience within data science field or discipline
• Demonstrated experience with data munging, analysis, machine learning techniques & visualization.
• Strong problem solving skills with ability to influence business teams at different levels
• Working knowledge of data systems design & data technologies
• Knowledge of statistical methods & scripting (SQL, Python or R)
• Retail, customer loyalty, and/or eCommerce experience

The pay range for this position may be narrower than that displayed, depending on where the work is performed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com.