Address
Form of workUnder the direction of the appropriate licensed clinician, provides patient care by assisting with the implementation of care plans. Takes and records vital signs such as blood pressures, temperatures, height, weight, etc. Performs EKG’s, assists physician and others with clinical procedures such as urine cultures, pregnancy tests, throat cultures, etc. Performs phlebotomy. Performs a variety of clerical functions to support office functions.
Acts in a lead role capacity for the other Medical Office Assistants in the clinic.
$3,000 Sign On Bonus! (External Hires) A talent acquisition caregiver will provide more details about the sign on bonus during the interview process.
Major Responsibilities:
- Distributes and monitors the flow of work for an assigned group of employees. Provides training and technical assistance to employees within the assigned work area. Assists manager in assuring that assigned employees are provided with appropriate resources, materials, and methods. Provides recommendations to manager for the most efficient utilization of assigned personnel. Relays work instruction from the manager.
- Provides patient care including escorts patient to examination rooms, takes and records vital signs, collects and documents patient health status, history, and documents and monitors patient progress following standard procedures. Assists physician and others in clinical procedures as required or directed.
- As an integral member of the patient care team, serves both internal and external customers including patients, nurses, physicians and other colleagues who support the delivery of care and services.
- Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes seen in patient.
- Assists in moving, lifting, positioning and transporting patients by utilizing fall prevention alternative devices/strategies as directed, and following the Restraint Policy standards when caring for a restrained patient. Utilizes proper safety techniques and body mechanic in all work-related activities.
Position Qualifications:
License/Certification/Education:
Required:
- High school diploma or equivalent.
- Completion of accredited program for Medical Assistants or in Medical Office Assisting (MOA) at an accredited school or
a Medical Assistant credential administered by a recognized school which is accredited by the Department of Health or a Medical Assistant credential from a UMass Memorial Medical Center approved program (ARMA etc.). If not available upon hire/transfer, a Medical Assistant credential must be obtained within 6 months from date of hire/transfer. If credentialing is not obtained within 6 months of hire/transfer, the employee will be terminated or employee may apply for another position for which they meet the minimum qualifications.
- This Medical Assistant credential must be maintained.
- Current Basic Life Support or Heart Saver certification from the American Heart Association.
Experience/Skills:
Required:
- Minimum of three years of experience as a Medical Office Assistant or related clinical role.
- Ability to work independently with minimal supervision and lead and train a group of employees.
- Demonstrated leadership skills.
- Knowledge of office and laboratory procedures.
- Must have strong interpersonal skills to gather information from individuals, build relationships that support collaborative work within the clinic and provide exceptional service to patients.
- Knowledge of medical terminology and strong proficiency with Microsoft office applications and electronic health records.
- Must be able to read, write, and communicate in English in a clear and concise manner.
- Must utilize proper safety techniques and body mechanics in all work-related activities.
- Must have proven problem-solving abilities for routine situations and request assistance from identified resources when needed.
- Must be able to remain calm when under stress or in emergency situations.
- Demonstrates sensitivity and responsiveness to patients’ needs by acting as a source of information and approaches all interactions with the intention of building positive rapport and relationships.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
