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Form of workMEDICAL SERVICE COMPANY is a family owned and operated durable medical equipment and respiratory provider that's been in business for 70+ years!
MSC is a 12 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work - 2023!
MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.
In Addition, we are very proud to share that we have been awarded the distinguished honor of
2021 - HME Provider of the Year!
We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
- Competitive Pay
- Advancement Opportunities
- Medical, Dental & Vision Insurance
- HSA Account w/Company Contribution
- Pet Insurance
- Company provided Life and AD&D insurance
- Short-Term and Long-Term Disability
- Tuition Reimbursement Program
- Employee Assistance Program (EAP)
- Employee Referral Bonus Program
- 401k (with a matching program) / Roth IRA
- Company Discounts
- PayActive/On-Demand Pay
- Paid vacation, Sick Days, You Days and Holidays
The Lead, Hospital is responsible for performing all tasks relative to institutional communications with the patient/client and referral sources within the designated facility (ies).
Responsibilities and Duties:
- Oversees the day-to-day operations of select hospitals
- Reviews and manages overtime
- Responsible for scheduling Hospital Liaisons to ensure adequate coverage
- Will have to cover at a hospital when a liaison is off or during peak times
- Responsible for training Hospital Liaisons
- Conduct monthly staff meetings and 1:1
- Handles intake inquiries from Case Managers and intakes all pertinent customer order information including documentation required to meet coverage criteria.
- Assists with in-hospital set-ups for home-going oxygen and other home-going modalities
- Responds to questions posed by Case Managers and referral sources within the facility related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff
- Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems while still in the facility
- Markets our services to the Case Managers and other potential referral sources within the designated facility
- Maintains open communications with all referral sources and documents with whom and with what frequency
- Other duties as assigned.
Qualifications:
Education: Graduate of an accredited high school or GED equivalence.
Experience/Knowledge/Skills/Physical Requirements:
- One year (minimum) of progressively responsible medical customer service experience.
- Knowledge and understanding of intake implications of industry change.
- Excellent skill sets in communication and customer relations.
- Detail oriented with excellent interpersonal and organizational skills (a TEAM player).
- Must be able to perform extensive driving as required for the position
- Must possess a valid driver’s license
Pay no less than $20.14/hour
