AddressDescription
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.
LSF is looking for a talented Lead Case Managerwho wants to make an impact in the lives of others.
Purpose and Impact:
The Lead Case Manager is responsible for the day-to-day operations of the case management department including the timely submission of reunification packets, service plans and other assessments required for the compiling of a comprehensive case file. The Lead Case manager is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours, weekends, and be on-call.
Essential Functions:
- Assign cases immediately upon youths arrival or the next business day.
- Must ensure that youth are properly enrolled into the programs internal intake system.
- Must perform weekly audits of 10% of the programs active case files and maintain appropriate documentation to ensure compliance with LSF, State, and Federal guidelines.
- Must develop corrective action plans or disciplinary memos to address performance issues of case management staff in collaboration with Assistant Director.
- Review all assessments, Family Reunification Packets and any other documentation or assessments for accuracy of information while ensuring proper spelling and grammar is utilized prior to Case Manager submission to any stakeholder.
- Serve as the main point of contact for approving initial placements, youth being transferred and for requests for information in coordination with Assistant Director.
- Ensure that Case Managers properly close all physical and ETO case files upon youth leaving the shelter.
- Prepare and submit weekly case log reports to program staff, local funding source representative and other stakeholders as approved by Assistant Director.
- Maintain a daily updated list of the status for all cases to ensure that adequate progress is being made.
- Ensure that sufficient supplemental clothing, shoes, and other personal items are available at all times to meet the needs of all new and existing youth residing at the shelter while maintaining an active inventory of all items purchased.
- Responsible for adhering to budgetary limits and planning for annual expenses in cooperation with Assistant Director.
- Ensure that travel arrangements are completed for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel, and rental car)
- Ensure that Case Management Significant Incident Reports (SIRs) are submitted within 24 hours upon notification of the incident as required.
- Carry a small caseload for youth that are identified as being high profile or complex cases.
- Conduct initial intake interviews of youth to include gathering familial, possible sponsorship information and to establish age of the youth.
- Conduct interviews of family members, friends of family and/or sponsors to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter.
- Determine options available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable.
- Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with LSF, State, and Federal requirements.
- Ensure the timely submission of the initial Individual Service Plan after the youth arrival to the shelter and thereafter in accordance with LSF, State and Federal requirements.
- Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes.
- Submit completed reunification packet with appropriate referral made by Case Manager for the timely release of youth to designated ORR representative.
- Provide weekly face to face updates to youth and telephonic updates to family members/sponsor.
- Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor.
- Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.
- Facilitate attorney to client contact as requested by youth.
- Drive youth to facilitate program services, may include transportation to court appointments, attorney visits, other appointments as per contractual requirements as needed. May also include transporting youth within the United States if reunified.
Other Functions:
- Attend all organizational required trainings and facilitate trainings as needed.
- Attend all departmental and program meetings to ensure that up-to-date information is received and/or provided and to ensure that changes to policy or practice are implemented and adhered to.
- May serve as the Administrator in Charge of the shelters overall operation in the absence of the Program Director or Assistant Program Director.
- Create, identify and attend trainings that will enhance professional growth in the area of case management or supervision.
- Assist with the submission of monthly LSF reports, funders quarterly reports, and end of year reports.
- Provide and facilitate information as needed for LSF and/or funders monitoring activities.
- Conduct monthly supervision meetings with all supervisees and maintain an ongoing record of the outcomes of the meetings conducted.
- Must complete Annual Performance Reviews of all case management staff.
- Attend training that will enhance professional growth in the area of case management, management and documentation or other topics as deemed appropriate by the program director.
- Travel as needed for trainings, conferences or to transport youth to destinations located within the U.S.
- Maintain a safe, clean and hazard-free work area.
- Ensure the proper supervision of youth at all times.
- Able to react to change productively and handle other essential tasks as assigned.
Education:
A combination of one of the following:
- Bachelors degree required in Social Work, Psychology, Human Services, Counseling or other social service field with 2-3 years experience working with adolescents or in the youth services field preferred (volunteer and internship experienced included).
- Masters Degree with 1-2 years of experience working in the youth services field.
Experience:
- 1 year of fulltime paid supervisory experience.
- Must be computer literate with working knowledge of Microsoft Windows (Word Perfect, Microsoft Word, Excel)
- Required to work a flexible schedule to facilitate program services.
- Bilingual
Why work for LSF?
LSF offers 60 programs across the state of Florida serving a wide range of populations in need.Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growthopportunities as they explore areas of interest within theorganization.
Amazing benefits package including:
- Medical, dental and vision
- Teladoc (24/7 access to doctors)
- Employee Assistance Program (EAP)
- Long-term disability
- Employer paid life insurance (1X salary), AD&D
- Health and dependent care FSA
- 13 paid holidays + 1 floating holiday
- Generous PTO policy
- 403(b) Retirement plan with 3% discretionary employer match
- Tuition reimbursement
Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.
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