AddressYour success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
The Lead Business Analyst will serve as a vital connector within the Amtrak Industrial Engineering Team. The position will be responsible for supporting the Industrial Engineering team by performing a wide variety of roles including performing complex data analysis, developing business cases for organizational change, leading, and organizing projects, and documenting requirements and process definitions across all areas of our Infrastructure Management and Construction Services (IMCS) department – the builders of our railroad.
The Lead Business Analyst will work closely with the Manager of Industrial Engineering to assist in the development of business process improvements that will improve the efficiency and safety of IMCS operations. This includes examining and benchmarking results, reviewing work practices, policies, procedures, data, budgets, work standards, and other relevant documentation to ensure efficiency and compliance across the organization to a uniform and consistent operating structure. The Lead Business Analyst is also responsible for collaborating with the IMCS leadership to ensure all improvement projects align with stakeholders’ requirements and are well defined and presented. The position also works closely with member of the Industrial Engineering team to assist with collaboration and alignment between different discipline workstreams.
ESSENTIAL FUNCTIONS:
- Write clear and well-structured business requirements and documentation.
- Assess business processes and recommend improvements.
- Communicate and validate requirements with relevant stakeholders.
- Influence stakeholders to support business projects.
- Collaborate with workstream leads on roadmap planning and resource utilization.
- Assist with project management for selected projects.
- Gather and analyze data and stakeholder interviews or potential project development.
- Analyze process issues and bottlenecks to make improvement recommendations.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in Business Administration, Organizational Change Management, Engineering or a related field with a minimum of 6 years’ experience in purchase, materials planning or related field.
- In lieu of education, a minimum of 10 years of relevant work experience, or equivalent combination of education, training, and work experience.
- Demonstrated ability to collect, summarize, and analyze business operations to generate requirements, including use cases, user stories, change management needs, impact analysis management, etc.
MIMINUM KSA (Knowledge, Skills, and Abilities):
- Demonstrated ability to collect, summarize and analyze financial and operational information.
- Demonstrated ability to build rapport within all levels of the organization and to communicate effectively with departmental leaders.
- Effective communication is essential for success in this role. The Lead Business Analyst must be able to articulate complex findings clearly, collaborate with cross functional teams, and convey insights to both technical and non-technical stakeholders. Strong written and verbal communication skills are crucial for facilitating productive discussions and ensuring project success.
PREFERRED QUALIFICATIONS:
- Master of Science Degree in Engineering, Business Administration, Computer Science, Organizational Change Management, or related field with a minimum of 8 years’ experience.
- In lieu of education, a minimum of 12 years of relevant work experience, or equivalent combination of education, training, and work experience.
- Work experience in railroad engineering management systems (or related field).
- Work experience in railroad infrastructure, operations, or analytic systems.
- Familiarity with and the ability to apply key concepts in all areas of project management including strategic planning, impact studies, budgetary analysis, logistical planning, and organizational relationships.
- Proven experience as a Business Analyst or related areas.
- Familiarity with industrial engineering principles and methodologies: Business Analyst, Project Management, or Industrial Engineering certifications.
- PMP Certification is a plus.
- Six Sigma Certification is a plus.
WORK ENVIRONMENT:
- Amtrak runs a 24/7 operation with around-the-clock work shifts. Meeting attendance may be required outside of normal business hours to gather requirements from users working different shifts.
- Office and field work environment.
- Travel up to 20%.
- Travel to other Amtrak offices and right-of-way sites that are not accessible by train travel.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.
The salary/hourly range is $94,300 - $122,256. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:160730
Posting Location(s):Pennsylvania
Job Family/Function:Engineering
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
