Law Firm- Mail Services Manager

IST Management is seeking a Law Firm- Mail Services Manager to join the Naples, Florida team! The Law Firm-Office Services Manager is responsible for overseeing and providing Corporate Mail, Copy/Print, Hospitality, and other administrative support services on-site in a legal environment. Ideal candidates have great customer relationship management skills, are detail oriented, have the ability to work well in a fast-paced environment, possess prior supervisor/management experience, and are ready to grow in their professional office services and facilities management career!Prior experience in a legal environment is required.

About Us

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives

Hourly Compensation: $20.50-$20.50

Schedule: Monday-Friday, 8:00AM-5:00PM with an hour lunch break. 

• Supervision of on-site office services team and services provided
• Mailroom services- process, scan, sort, and delivery of parcels and packages throughout firm to appropriate client personnel; shipping and receiving, vendor relations
• Copy/print services- duplication and print projects upon client request, utilization of various copiers and printers, modification of files, filing away documents with sensitivity to confidentiality; maintain equipment, replenish supplies as needed
• Hospitality services- conference room management, reception, maintaining common areas and kitchen, clean and replenish supplies
• Ordering supplies
• Updating employee lists
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Maintain all logs and reporting documentation; attention to detail
• Adhere to all safety procedures Perform other tasks as assigned

• High school diploma or equivalent (GED); Pre-employment drug screening required
• Prior experience supervising or managing similar operations; Litigation Copying/scanning/mailing, copier equipment experience 
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
• Ability to communicate both verbally and written with customers and other employees; both one-on-one and during meetings
• Knowledge of supervisory techniques to manage, motivate and train employees; ability to prepare reports and present information to customers
• Must have attention to detail and critically think through and resolve problems; Must have customer service skills and be able to maintain a consistent, high level of service
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 55 pounds, standing for long periods of time, significant walking; Willingness to cross-train for other job functions

IST provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please inform the National Director of Talent Acquisition, Sydney Ayers, by following this link http://www.istmanagement.com/talent-acquisition-team.html for direct contact information.

Please respect individuals reaching out about accommodations by utilizing the contact information only for this purpose, or for assistance with your submission. You will receive correspondence from your local IST Management hiring team regarding your application submission and status if you were able to do so successfully.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.