Language Access Services Coordinator

All California Department of Public Health (CDPH) employees perform work that is of the utmost importance, where each employee is important in supporting and promoting an environment of equity, diversity, and inclusivity, essential to the delivery of the department's mission. All employees are valued and should understand that their contributions and the contributions of their team members derive from different cultures, backgrounds, and life experiences, supporting innovations in public health services and programs for California.
This position supports the California Department of Public Health's (CDPH) mission and strategic plan to advance the health and well-being of California's diverse people and communities by maintaining a proactive culture of continuous quality improvement (QI), engaging staff at all levels, and leveraging data and technology to enhance services.
The Associate Government Program Analyst (AGPA) serves as the Language Access Services Coordinator, performing the more responsible, varied, and complex planning, organization, oversight, facilitation, and monitoring of Language Access Services for CDPH in the Office of Professional Development & Engagement, Language Access & Procurement Unit (LAPU). Remote/hybrid work is available for this position, in accordance with CDPH's Telework Policy and Procedures. Employees may be required to travel periodically to the East End Complex in Downtown Sacramento for work-related activities.
The attached duty statement indicates whether this position is eligible for telework. All employees who telework are required to be California residents in accordance with Government Code 14200, and may be required to report to a CDPH office, when needed. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.
Please let us know how you heard about our position by taking this brief survey:
https://www.surveymonkey.com/r/CDPHRecruitment
You will find additional information about the job in the Duty Statement .
Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position DetailsJob Code #:
JC-407946
Position #(s):
580-045-5393-909
Working Title:
Language Access Services Coordinator
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST$5,518.00 - $6,907.00 A
Shall Consider:
STAFF SERVICES ANALYST
$3,534.00 - $4,428.00 A
$3,826.00 - $4,789.00 B
$4,588.00 - $5,744.00 C
# of Positions:
1
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
Are you seeking a dynamic career with a purpose? Are you skilled in establishing collaborative relationships, providing excellent customer service, and serving as a leader in your organization? If so, then the California Department of Public Health, Office of Professional Development & Engagement (OPDE) has a position for you.
At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California's diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.
OPDE has an immediate opening for a Language Access Services Coordinator (AGPA) with remote/hybrid work available in our Sacramento Office. Under the direction of the Staff Services Manager I (SSM I), Language Access & Procurement Unit (LAPU) Chief, the AGPA is responsible for the planning, organization, oversight, facilitation, and monitoring of Language Access Services for CDPH. Every day in OPDE is a new and exciting adventure. Along the way, you will:

• Provide a variety of written, verbal, virtual, and telephonic Language Access Services to CDPH centers, divisions and offices (CDOs) for the Language Access Services Program (LASP).
• Coordinate and collaborate with CDOs and vendors on Language Access Services including written translation of a variety of documents and verbal interpretation services. in ADA compliant formats.
• Create and track performance measures using Results Based Accountability or other designated performance measure methodologies and tracking systems.
• Present status updates, issues and successes to leadership and executive staff in departmental meetings.

You've got what it takes if you have:

• Knowledge and experience in public service or a Public Health organization.
• Knowledge and experience in developing and overseeing Language Access programs and services
• Ability to achieve results based on strategic priorities and objectives.

Department Information continued below
Special Requirements
For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week , and start/end dates (MM/DD/YYYY) . Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted.
A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (407946) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission.
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.
If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 1/3/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Public Health
Attn: Classification & Certification Unit
P.O. Box 997378
MS 1700-1702
Sacramento , CA 95899-7378
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Public Health
Classification & Certification Unit
1615 Capitol Avenue Suite 73.430
Sacramento , CA 95814
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter which includes a brief summary of your work experience.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Desirable QualificationsIn addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Minimum of 1 year of experience working in public service or a Public Health organization.
• Minimum of 1 year of experience working in Language Access programs or services for a large organization.
• Knowledge of Spanish, Vietnamese, or American Sign Language (ASL).
• Ability to work in a team-oriented environment and manage projects that require input from multiple staff that are cross-divisional
• Ability to work independently and demonstrate initiative.
• Ability to adapt and be flexible with changing priorities.
• Excellent organizational skills, willingness, and ability to accept responsibility and meet deadlines.
• Excellent communications (oral and written), presentation, and interpersonal skills.
• Proficient with virtual tools and software including Microsoft Word, Excel, Visio, Adobe, Power Point, Outlook, SharePoint, Teams, or Zoom.

BenefitsBenefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Human Resources Division
(916) 445-0983
apply@cdph.ca.gov
Hiring Unit Contact:
Traci Wacker
(279) 217-0865
Traci.Wacker@cdph.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 445-0938
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Department Information continued:
If this position sounds exciting and you are interested in joining an organization with a culture that centers on our purpose and values, come join OPDE. CDPH is a leader in investing in our employees. As a CDPH employee, you will be able to participate in programs and services including:

• Employee Wellness Program
• Resilience and Professional Development Webinars
• Mentoring Program
• Leadership Development Program
• Clifton Strengths Engagement
• 1:1 Coaching and Teambuilding
• Book Club
• Lean Training
• Recognition Programs
• Employee Assistance Program

To be considered for this position, please submit your application, resume, and cover letter by the final file date. Fill out the application carefully and completely with supervisor contact information and employment history, as incomplete applications are removed from consideration. Please ensure you are currently on the Associate Governmental Program Analyst or Staff Services Analyst list and carefully review the duty statement, state pay for this classification, and benefits to ensure it is the right fit for you.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, m...