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Form of workJob Description
Description:
Description
SUPERCHARGE your career here at Powerhouse!
Why Powerhouse:
- Comprehensive benefits plan with multiple plan options for medical and dental.
- Vision, HSA, Voluntary Life, FSA, Dependent Care and additional voluntary benefits
- Company paid long term disability and life insurance.
- 11 Paid company holidays.
- Paid Time Off
- 401(k) plan
What YOU will do:
- Create work orders from inspections, contractor documentation and customer requests.
- Initiates and reviews work orders with internal pricing tools and as needed, external quote qualification.
- Receives and reviews estimates for accuracy, updates status within internal software.
- Engages in discussion with Contractor Partners regarding estimates, pictures as required to ensure we meet our Service Level Agreement (SLA) timeframes.
- Assist with reviewing Work Orders for verbiage accuracy and ensures that verbiages match the pricing and that scope of work coordinates with supporting digital pictures.
- Evaluates Work Order services and consolidates when and where appropriate.
- Dispatch approved work orders to contractors and obtain a scheduled completion date if requested.
- Complete daily, weekly, and recurring job assignments on time. Meet Key Performance Indicator (KPI) requirements as outlined by Supervisor.
- After completion of work order follow up with contractor and track for receipt of work order verification (WOV) to ensure we meet our invoicing SLA.
- Source contractors for one-time work orders and obtain all relevant compliance documentation to meet the business requirements.
- Request and manage compliance documentation for new and inactive work orders only contractors.
- Remains informed on current code ordinances and water restrictions within the industry that may affect Work Orders.
- Advise of work order process enhancements in writing including reason, format, and benefit of change to the Sr. Work Order Manager.
What YOU bring:
- At least 2 years in horticulture or a business related field or equivalent professional commercial landscape experience required.
- Previous experience in initiating and processing customer service requests beyond the scope of the contract.
- Demonstrated experience in estimating commercial landscape projects
- Demonstrated experience in employee relations, communication, and problem-solving.
- Working knowledge of landscape and snow removal industry is essential.
Equal Opportunity Employer/Disability/Veterans
Requirements:
