Laboratory General Supervisor

Position TitleLaboratory General Supervisor

Position Goals

The Laboratory General Supervisor at Hospitality Health ER plays a critical part as a member of the professional laboratory team, providing day-to-day supervision and oversight of the laboratory operation and personnel performing testing and reporting results. The General Supervisor position is a working supervisor designed to share the workload and provide a productive work atmosphere. In the absence of the director or technical supervisor, the General Supervisor is responsible for performing all laboratory procedures properly and reporting test results. The standard shift for the Laboratory General Supervisor will be Monday thru Friday, with flexibility required to maintain adequate coverage. The General Supervisor will be responsible for organizing the workflow during the shift.

Duties & Responsibilities

Under the direction of the Laboratory Medical Director and Administrative Laboratory Director, the Laboratory General Supervisor will be responsible for, but not limited to:

1. Creating and maintaining a patient-centered focus by engaging a positive working relationship with all patients, visitors, and staff of the facility
2. Assisting in the assurance that laboratory consistently complies with laboratory polices/procedures; CLIA/COLA standards; and state/local regulations
3. Adhering to proper resource allocation and coordination, ensuring maximum efficiency in using personnel and controlling departmental supply expenses
4. Assisting in maintaining laboratory supplies and reagents as requested including taking accurate inventories, filling out purchase requisitions, receiving supplies, stocking benches, rotating stock, and proper documentation of supply receipt
5. Following all laboratory safety policies and procedures outlined in the Laboratory Policy and Procedure Manual
6. Providing day to day direct supervision of testing performed by Lab Technologist and Lab Assistants
7. Performing laboratory patient testing and reporting as assigned outlines in the Laboratory Policy and Procedure Manual
8. Monitoring test analysis and specimen examinations to ensure that acceptable levels of analytic performance are maintained
9. Ensuring that patient test results are not reported until all corrective actions have been taken and the test system is properly functioning
10. Assuring that all remedial actions are taken whenever test systems deviate from the laboratory established performance specifications
11. Instructing patients for proper specimen collection
12. Preparing specimens to be sent out to a reference laboratory
13. Assisting the Laboratory Administrative Director and Technical Supervisor in daily oversight of quality assurance and quality control procedures
14. Maintaining all laboratory instruments as indicated by the manufacturers and following manufacturer-driven troubleshooting procedures in the event of equipment failure
15. Ensuring safety, security, and the environment in all aspects of the daily activities, and any potential safety hazards are addressed and corrected immediately
16. Displaying knowledge of hospital laboratory practices, including infection control requirements, chemical, and biological hazards
17. Maintaining all laboratory records and documentation per the Laboratory Policy and Procedure Manual and presenting upon request for inspection by the Medical Director or other regulatory inspectors
18. Organizing workflow and ensuring that employees understand their duties and delegated tasks
19. Mentoring new staff and providing training, constructive feedback, and coaching
20. Assisting with orientation and training to all testing personnel
21. Assisting with documentation of employee competency and annual evaluations
22. Assisting in preparation for inspections and prepares reports as needed
23. Maintaining good communication with leadership, team members, and other departments
24. Demonstrating proficiency in laboratory computer-related tasks
    1. Suggesting improvements to process and is a knowledgeable resource for the other team members
25. Other duties as assigned

General Responsibilities & Expectations

1. Maintaining HIPPA compliance and upholding utmost integrity and privacy of every patient
2. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)
3. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to infection control policies and procedures
4. Promoting a positive work environment by communicating appropriately with patients, visitors, and co-workers
5. Being a valuable teammate at all times, when asked to help with other task and/or other duties as requested
6. Maintaining a professional appearance and good personal hygiene per company policies
7. Adhering to the guiding principles and policies set forth by HHER
8. Maintaining professionalism in job performance and practice
9. Communicating needs through the proper chain of command
10. Displaying integrity and honesty
11. Maintaining a positive attitude towards patients, guests, visitors, and co-workers
12. Contributing to meeting the mission and goals of Hospitality Health ER

Position Requirements

The requirements for employment with Hospitality Health ER are:

• Ability to read, speak, write, and understand the English language
• Strong communication and leadership skills and display a positive attitude and passion for Hospitality ER
• Flexibility and availability for on-call and any scheduling demands that are not otherwise met by the Lab staff
• Accessible and available to testing personnel to provide on-site, telephone or electronic consultations to resolve technical problems in accordance with established Laboratory policies and procedures
• Critical thinking skills; ability to work autonomously and make efficient use of time and resources
• Integrity and responsibility; may have access to company credit card and the company vehicle
• Current driver's license with no restrictions
• Ability to work effectively with patients, staff, and physicians
• Demonstrated competency of Physical Assessment within 90 days, as evaluated by supervisor
• Adaptability to ongoing changes

Education/Experience

Education:

• Qualify as General Supervisor under CLIA CFR 42 493.1461https://ecfr.io/Title-42/Section-493.1461.
• High school diploma or equivalent.
• Bachelor of Science degree in a chemical, physical, biological, or clinical laboratory science (medical technology) preferred
• MLT (AMT/ASCP), MT (ASCP), MLS(ASCP), CLS (NCA), MT (AAB), MT(AMT), MT(HEW)

License/Certification:

Experience:

• Minimum 2 years' experience or equivalent within a high complexity clinical laboratory setting.
• Prefer management experience with proven leadership, interpersonal communication computer and technical skills in a clinical setting.
• Customer service experience; demonstrated ability in customer service practice related to direct patient care in a high volume, high-stress environment
• Experience with Quality Management, including strong knowledge of all laws and regulations that CLIA requires, ANSI, OSHA, Texas, and other related legislated and/or state health departments and organizations

Physical Demands

Requires full range of body motion

Eye-hand coordination

Standing and walking for an extensive period of time

Pushing and pulling

Climbing (ascending and descending)

Bending / Stooping

Using arm, leg, and back muscles for extended periods

Occasionally lifts and carries items weighing greater than 50 pounds

Requires corrected vision and hearing to within normal range

Requires working under stressful conditions

Working irregular hours

Working with hazardous chemicals

Potential for cuts and bruises

Requires some exposure to communicable diseases and bodily fluids

Must be able to handle patient emergencies and other unusual incidents