L3 Customer Technical Support

What will you do?

• Accelerates progress in our journey - Efficiency & Effectiveness in troubleshooting of our systems / solutions
• Custodian of Expert Customer support (L3) in NAM & SAM region for:
  
  • Digital services: Power Advisor, Asset advisor over Edge solution
  • SW as Service (SaaS): EEH based Solutions
  • Commissioning & Traceability program: EPC-Desktop, Mobile & Web
• Define, Measure, Learn & Adapt: Process / Methods / Tools & Guides
• Working with Digital / platform teams to manage the Platform issues more effectively
• Picking the right initiatives and develop that could greatly improve ALL our system / solution support (Skills, tools, offer capability etc)
• Developing a mechanism to increase skill to troubleshoot systems / solutions => Work with CCC (L1, L2, L3), Learning path definition, Community learning & solution practices
• Collaborate & deliver right practices to deliver systems that has higher trouble shooting & diagnostics => Driving Technical capabilities of our offers / systems through Rules, Invariants, Guides etc

What qualifications will make you successful?

• Engineering degree in a related discipline (Electrical, Electronic, Computer Science)
• Working Experience: Minimum 5 years of experience with connected products or system
• Experience communicating technical concepts to internal or external customers, both verbally and in writing
• Business Understanding: focus on customer satisfaction by ensuring fast customer support and reactivity
• Good communication skills and ability to provide internal and external training on cloud service offers
• Acumen to analyze problems, drive short term & long-term solutions
• Attention to detail, self-starter, proactive, Assertive & keen to learn, and result oriented
• Able to work under pressure and with deadlines
• Able to work across borders in different time zones and with L4 support team in France

Creating a More Sustainable World, Together
Sustainability is at the core of our purpose, culture, and business as we accelerate our contributions to a sustainable and inclusive world. By keeping sustainability at the forefront of our business, we empower all to make the most of our energy and resources, bridging progress and sustainability for all.
What's in it for you?

• Flexibility: With our Global Flexibility at Work policy, we empower our employees to work flexibly and to manage their unique life and work in the way that works best for them. We embrace agile, flexible and smart ways of working for our people - to support higher performance, greater inclusion and well-being, and stronger resiliency. Working part-time or from the comfort of your home are just a few of the choices you can make when you need most. We work in a hybrid setting (exact configuration will be discussed with the Manager) and the rest of time with customers and/or collaborating with peers and partners at our office.
• Career Development: We empower our people to grow and learn every day, developing new skills and building careers for today and tomorrow.
• Inclusive Environment: At Schneider Electric, diversity is an integral part of our history, culture, and identity. By embracing difference, Schneider Electric builds a culture of respect where everyone feels safe to be their authentic selves. We are 100% committed to inclusion and our policies reflect this commitment to our employees.
• Canada: Great Benefits: Schneider Electric offers an inclusive benefits package to support our employees such as flexible work arrangements, paid family leave, group pension match, well-being programs, holidays & paid time off, recharge breaks, employee share ownership plan and more. Learn more: http://se.com/ca/careers

The compensation range for this full-time position, which includes base pay and short-term incentive, is $106,400-$159,600 for candidates who are B.C. residents. Our salary ranges are determined by including roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, pension matching, well-being programs, holidays & paid time off, and more.
If you feel that your experience is either above or below the initial requirements listed, we still encourage you to apply for the position. We are considering candidates of varying seniority for this role, and the salary range will be adjusted accordingly based on your experience.
We are looking for positive, self-motivated, passionate people with a keen desire to work in an exciting, energetic, team-based design environment to help us develop next generation technologies to empower and connect our products to each other, and to our customers.
Let us learn about you! Apply today.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
₠25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.