AddressEBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.
Your Opportunity:
What You’ll Do (Primary Responsibilities):
- Support internal and external partners by serving as a liaison for the exchange of quotes, invoices as well as product and pricing-related queries
- Serve as an internal expert on the offerings and requirements of assigned external partners
- Track confirmation, invoicing and payment of orders; update internal systems as appropriate
- Work with large volume and large value transactions that require a high level of accuracy
- Provide reporting to internal and external partners with regard to outstanding, confirmed and processed orders
- Work with your team and managers to identify efficient processes for managing assigned tasks
Your Team:
- You will be a part of the Key Publisher Support Team in Publisher Operations
- This team works in high volume and in a fast-paced environment, collaborating to identify priorities and working together to ensure they are met
- This position is hybrid; employees are in the office one to two days per week
About You:
- Thrive on multi-tasking, staying busy and being part of a team
- 3+ years of experience with key Microsoft products, including Word, Excel, and Outlook
- Quickly assimilate new information and/or processes and their impact on day-to-day work
- Excellent phone and written communication skills
- Positive, can-do attitude
What sets you apart:
- Experience handling a variety of administrative tasks and working with deadlines.
- Strong written and verbal communication skills, advanced organizational skills, troubleshooting and problem-solving skills.
- Experience with PowerPoint, Visio, AppSheet
Our Offer to you:
Target Annual Salary Range: $34,250-48925.00. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO’s benefits here: https://www.ebsco.com/about/benefits
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
