Key Accounts Manager

SUMMARY

The Key Account Manager is responsible for the consistent growth in sales revenues and GM through positive planning, deployment and management of the key account(s) including:

• Secure and grow the market share with Strategic Account(s)
• Add profitable business to the Branch/Region
• Ensure customer satisfaction and retention

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Primary duties and responsibilities include, but are not limited to the following:

• Identify opportunities for process improvement. Work closely with Middle Office to inspect process quality and prioritize opportunities for improvement;
• Establishing personal contact and rapport with top echelon decision-makers;
• Collaborate with operations and pricing team on rates upon customer request, striving to maintain maximum profit margin and providing educated guidance .
• Successfully manage the needs of the customer by identifying areas requiring additional support to meet customer's demands and needs, without compromising company profits;
• Coordinate and complete bids, rates, and quotes;
• Respond to high-level customer requests;
• Oversee the preparation of technical documentation and pricing for bids;
• Define pricing strategy in collaboration with the HFO & HMO
• Correspond with applicable foreign network;
• Lead global tenders and participate to sign-off with respective Middle Office parties
• Design and present global tenders to customers with supporting Bolloré Logistics functions and expertise
• Call on corporate steering committee to arbitrate financial, sales or operational disputes linked to international contract management
• Hold MBRs & QBRs to review customer portfolio and address issues & corrective actions

• Identify, approach, secure and grow prospects which could qualify as Key Account customers

Requirements

EDUCATION and/or EXPERIENCE

• MUST have international experience, minimum seven years related industry experience and/or training.
• MUST have good negotiating skills and interpersonal skills.
• MUST have Freight Fowarding experience.
• MUST have a proven track record of successful sales growth and profitability.
• MUST have a bachelor's degree required, advanced degree a plus.

Note: this is a field and on-site position.

Benefits

Bollore has to offer:

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance & disability.
• Discretionary bonus
• Paid time off / Holidays
• Career advancement
• Car Allowance
• Commission

Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.