Key Account Specialist

The Key Account Specialist is the primary point of contact for key assigned accounts, providing best in class real-time account management, order and quote development, product specification support, logistics management, problem resolution and effectively addressing any of the client’s needs in an effective and timely manner.
Responsibilities:

• Accurately processes quotes, orders, and returns
• Manages product returns, support cases, shipping claims, processes return and replacement orders
• Follows through with customer inquiries, with a high level of urgency
• Resolves routine customer issues independently, escalating queries and concerns to director as appropriate
• Actively participates in training involving our products, systems and design
• Manages all open sales documents and communicates accordingly with Key Accounts
• Manages DNR and 3PL orders and related logistics
• Manages reporting including SalesPad Quick Reports, Tableau and Power BI as needed
• Manages architectural project workflow from start to finish, collaborating with dedicated ALS/Lighting Designer
• Thrives working in a fast-paced work environment and has strong time management skills
• Ability to track multiple deadlines, juggling changing schedules and customer expectations while managing their allotted time effectively to maximize productivity
• Additional duties as required

• 3+ years’ previous experience in customer service or project management required
• 2+ years of experience with Visual Comfort & Co
• 2 or 4-year college graduate preferred
• Ability to demonstrate a mastery of VCC - Direct products, systems, and processes
• Strong aptitude for and proficiency navigating CRM and Order Management systems
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus
• Proactive problem solver with experience working in a fast-paced environment
• Exceptional organizational and time management skills, with a strong attention to detail
• Ability to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency
• Exhibits professionalism with customers, team members and all levels of leadership
• Must demonstrate maturity in judgement, commitment, dependability and punctuality
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation
• Demonstrate exceptional communication across all contact channels, including email and phone
• Available to work a flexible schedule, if requested

• Competitive Salary and monthly bonus compensation
• Structured training program
• Competitive Medical Benefits
• Minimal cost for Vision and Dental
• $50K company provided Life Insurance
• 401K matching up to 4% of your contributions
• Up to two weeks paid vacation the first year
• Accrued sick time
• Closed on all major holidays