Address
Form of workPlant Name: Charlotte ICS - 101040
Requisition ID:014501--Plant
Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Mauser Packaging Solutions offers its customers true sustainability at scale.
Position Summary:
TheKey Account Specialist functions as the liaison between Mauser Corporation and its key customers. By working with all the functional areas of the company, they ensure the customers' requirements are met or exceeded while meeting the corporate goals and objectives. Responsibilities of the Key Account Supply Chain Specialist include daily oversight, review, and accuracy confirmation of order backlogs, identifying potential issues and gaps, and escalating or solving based on the customer's business parameters. The position will partner closely with the Key Account Manager to support the customer's needs and requirements. They will ensure all program specifics are met, while providing a high level of customer service and sense of urgency for all their related needs.
Responsibilities:
- Reviews open orders daily for accuracy and completeness for assigned Key Accounts.
- Proactively communicates order changes or delays.
- Works with site Customer Service Representatives and Operations to address issues and identified risks.
- Meets with Key Account Manager at assigned frequency.
- Manages customer portal sweeps where applicable.
- Responsible for consignment programs and/or inventory management where applicable.
- Performs other duties as assigned.
