Key Account Manager

Who Are We?

Sopra Banking Software is the partner of choice for more than 1,500 financial institutions worldwide.

The rich variety of our solutions, the strength of our conviction, and our passion for innovation enable us to support our clients on a daily basis and in their future projects, as well as in their goals regarding financial inclusion. Our customers, based in over 80 countries around the world, benefit every day from our technologies and software, as well as the expertise of our 5,000 employees.

Sopra Banking Software is a subsidiary of the Sopra Steria Group, a European leader in consulting, digital services, and software development. With 50,000 employees, the Sopra Steria Group generated a turnover of €5.1 billion in 2022.

For more information, follow us on LinkedIn, Twitter & Instagram, or visit www.soprabanking.com

What role will you play?

The Key Account Manager (KAM) will own a portfolio of key customer accounts with the aim of retaining and nurturing those key relationships, becoming a strategic partner and advisor to the client. It will be vital for the KAM to develop a solid understanding of the customers business and sector to discover new opportunities by working together with customers for mutually beneficial value. The KAM has the responsibility of managing both the customer and the customer’s interactions with other employees and departments within Sopra to ensure a greater lifetime value for the key customer accounts.

What will you be doing?

• Engage with various internal stakeholders to ensure the customer’s needs and expectations are properly met
• Nurture strategic relationships with key customer accounts, by having an in-depth knowledge of the company and its customers and competitors, enabling the KAM to identify the best opportunities for growth and service to the client
• Have a strategic perspective through orchestrating deals and long-term plans that align with a mutually beneficial strategy
• Directing customers and managing employees at all levels of the business through confident discussions and proposals
• Demonstrate value of the product or service to the customer, both strategically and financially, through every interaction
• Balance multiple clients, delegate and manage multiple projects to ensure strategic account plans keep on track through impeccable time management and strong organizational skills
• Work along with sales teams to develop up-selling and cross-selling strategies for key clients
• Research key customer wants and needs
• Suggest solutions that answer clients needs and wants
• Ensure the ordered products are delivered in a timely manner
• Gather, report and communicate customers' feedback on service, technology and product delivery
• Research and source new potential clients
• Measure, track and analyze Key Account metrics
• Keep abreast with industry and market trends and best practices

What do we require from you?

Knowledge & Skill Requirements:

• Excellent at communicating in person, over the phone, via email, and across teams and be comfortable addressing C-suite executives as well as coordinating with senior business managers
• Proven experience in developing and executing strategic account plans to drive growth and maximize revenue from Key Accounts
• Experience within the financial software sales, financial service industries
• Demonstrably capable of managing complex processes and converting new opportunities
• You demonstrate the ability to communicate, present and influence credibly and effectively with key internal and external stakeholders
• Proficient in all Microsoft Office applications as well as CRM software

Competencies:

• Strong communication and interpersonal skills with aptitude in building relationships at Executive and/or Senior levels of an organization
• Ability to prioritize and meet critical deadlines
• Excellent time and project management skills
• Problem-solving and negotiation aptitude
• Exceptional customer service skills

Education/Certification/License Requirements:

• High School Diploma

Working Experience:

• A minimum of 5 years previous Key Account management experience desired

Preferred Experience:

• Experience in the auto and/or commercial asset finance would be advantageous

Why should you apply?

If you are looking for an opportunity to not only grow professionally but also personally SBS is the place for you! We pride ourselves on making sure each employee receives the same level of commitment and dedication as we give our clients! You will be seen, heard, poured into, provided the proper tools and resources necessary to grow and encouraged to flourish! We acknowledge how much time is actually dedicated to the great work you will provide thus we deem it necessary to nurture not just your talents but you as an individual! Each office provides a unique associate experience that extends pass the walls in hopes to also accommodate any and all remote work activity as well!

Our Tribe – if you’re looking for diversity, equity, inclusion and belonging LOOK NO FURTHER!

We’re a part of various ecosystems in an increasingly multicultural and diverse world. And as a company, we have a responsibility to those who place their trust in us. From e-sports players to volunteers for humanitarian organizations, from drummers to street art lovers, we’re a diverse and close-knit team, united by a passion for all-things digital.

Our diversity is our strength. Our approach is our difference.

We look for people who are driven by results and have a clear aptitude for providing solutions for our clients. A passion to succeed is very important, especially if you can balance it with empathy for our diverse customers and understanding of what they really need. No matter where you are in your career path, if you find yourself sharing our core values, looking to bring fresh ideas to the table, and wanting to make an impact – HERE IS WHERE YOU START!

Some things to look forward to:

• Individual mentoring and ongoing support throughout your entire SBS journey
• Excellent employee benefits – medical, life and 401k match!
• Competitive and fair compensation structure
• Thorough and
• Flexible work environment that fully supports a healthy work life balance
• Great people and engaging working environment
• Dedicated commitment to values that surround our people, the community, the environment and market/business ethics
• Involvement with fresh initiatives that support our corporate responsibility towards Access to Education, Gender Equality, Financial Inclusion, and Environmental Sustainability

Pay Transparency: $125,000/annually

At Sopra Banking Software, you can come as you are. We embrace diversity in all its forms. We’re committed to fostering a work environment that is inclusive and respectful of all differences, we value diversity at our company and do not discriminate on the basis of race, ethnicity, religion, gender, sexual orientation, age or disability status. All personal information will be treated as confidential according to the Employment Equality act.

All your information will be kept confidential according to EEO guidelines.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.