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SalaryJob Title: Key Account Manager
About the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services.
Benefits:
- 401(k) w/ company match
- Dental insurance
- Disability insurance
- Health insurance – no cost for employee-only plan!
- Health savings account
- Life insurance
- Vision insurance
- Paid sick time
- Paid vacation time
- So much more!
Travel required: up to 35%
Job Objective:To support existing business with a focus on share of wallet (SOW) as well as develop and support new business opportunities. Satisfy the needs of the customer in an efficient, timely and courteous manner. Specifically focus on growing sales, profitability, and reinforcement of sales practices.
Essential Duties and Responsibilities:In addition to the essential job functions described below, all associates will perform duties as requested by management.Assigned responsibilities and duties may vary based upon location size and operation.
Sales
- Direct sales focused.
- Drive Gross Profit Generation of RelaDyne's products and services.
- Help attain Sales Targets and Budgets set forth by management.
- Mine Existing Business, Develop Share of Wallet and support New Business to targeted customer base.
- Support & assist with the growth of an account portfolio made up of PCMO, HDMO and Industrial sales accounts.
- Assist with the preparation of QBRs, annual sales budgets & forecasts, regional and annual customer sales meetings & industry conferences.
- Work to develop relationships across ALL functional areas within RelaDyne, including RelaDyne Reliability Services.
Customer Relations
- Meet or exceed sales and profit goals established in consultation with Sales leadership.
- Develop and maintain relationships with assigned customers to include Key Accounts.
- Present new products to customers.
- Ensure follow up with customers on orders and inquiries
- Ensure customer satisfaction
- Promote company capabilities to customers
- Promote Marketing promotions and programs to customers
- Explain company policies and procedures (warranty information, collections policy, return goods policy, etc.)
- Address and resolve customer complaints in a timely basis
- Assist in development of Annual Strategic Planner to include the sales budget for customer list
- Monitor sales trends and product performance results
- Continually enhance sales skills in order to promote a professional image
Knowledge, Skills, and Abilities:
- Customer service skills
- Sales skills
- Capable of analyzing issues and developing solutions
- Ability to be creative and innovative
- Communication skills (oral and written)
- Interpersonal skills
- Judgement and decision-making ability
- Listening skills
- Organization and time management skills
- Product knowledge
- Vendor knowledge
- Understand how to interpret reports analysis, channel products, and customers
Other:
- Build and maintain a robust opportunity pipeline in CRM. Focused on GP growth and sales velocity
- Maintain communication with management with regards to pricing issues in the market place
- Ensure customer account information is accurate in the system
- Provide support and feedback to Credit Department as it relates to customer accounts
- Represent the company in a professional manner at all times ensuring quality customer service
- Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
- Support corporate programs, goals, and initiatives of the company
- Possess and maintain an unrestricted, valid driver's license
- Perform the essential duties and responsibilities listed in this job description in a manner that would not endanger the health or safety of the employee, other employees, customers, or members of the public
Performance Measurements:
- Sales and gross profit to budget with emphasis on margin management
- Share of customer wallet growth
- Sales mix by account
- Customer feedback
- Number of new accounts
- Safety record
Physical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
- Vision: minimum vision required to prevent injury from oneself and others
- Hearing: perceiving the nature of sounds with or without correction
- Talking: expressing or exchanging ideas by means of the spoken word
- Lifting small weighed objects constantly;20 poundobjects frequently and 20-50 pound objects occasionally
- Climbing ladders, stairs and ramps
- Balancing, pushing and pulling
- Crouching, kneeling, reaching and grasping objects
- Walking: move about inside the office and/or branch facilities as well as airport/travel needs
- Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
- Capable of traveling as required
Prefer internal candidate
Prefer Central or Eastern time zone
Remote role
25-35% travel
Compensation: 120-125k 15% MBO
