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Form of workDo you have a servant's heart and desire to put your talents to work in a ministry environment? Do you have strong attention to detail and a passion for serving others? If so, this may be the role for you!
Lifeway's Accounts Receivables Team is seeking an experiencedKey Account Credit and Collections Analyst. In this position, you'll serve as the lead analyst for Key Accounts with average balance greater than $1M.
Why Lifeway?
Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you're a creator or storyteller, data guru or problem-solver, or anywhere in between, if you're passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more.If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team.
This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote
Learn more about our culture at team.lifeway.com/culture-code
Responsibilities
As our Lead Key Account Credit and Collections Analyst you will:
- Coordinate and manage the analysis, workflow, processes, and procedures related to all reconciliation activity for key trade account customers and negotiate dispute resolutions protecting Lifeway assets and maintaining the customer relationship whenever possible
- Handle contacts from Key Account customers regarding complex accounting issues
- Investigates and resolves accounts receivable inquiries and complaints
- Review aging reports and other collections processes to determine internal collections efforts and make recommendations for initial or changes in credit limits
- Assist other Credit & collection staff as needed with complex account issues, potential bad debt accounts, and collection efforts
- Investigate questionable or special application of cash
- Live out Lifeway's mission and values, showing deep commitment to Kingdom work.
- Associate degree or two years of college level business curriculum
- Related training or work experience may be considered to fulfill education requirement
- 5 years experience in customer service
- 5 years experience with collections
- Excellent customer service and interpersonal skills
- Proficient in Microsoft Excel
- Written and verbal communication
- Computer skills
- Familiarity with Oracle A/R preferred
- Actively attend an evangelical Christian church and serve/participate in church events or ministries
