Loan/Collections Support II

Responsible for assisting members with collection questions and issues. Collection reports and 3rd party collection company.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Responsible for assisting collection members with questions, problems, payment arrangements, and/or research on their accounts
Responsible for completing new checking report for courtesy pay review, review courtesy pay on existing accounts for 30 days negative.
Repossession process, sending accounts/loans to tekcollect
Call delinquent members and make payment arrangements and/or collect payments
Loan processing, verifying the member and booking the loan
Cross sells new products and services to existing members
Have a general understanding of the loan's sections in Portico
Work Contact Manager Queue as required and in a timely fashion and meet weekly cross sell goals
Performs other occasional functions as assigned by supervisor

KNOWLEDGE AND EXPERIENCE:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to calculate figures and amounts such as interest, rates, percentages, ratios
Ability to read, analyze and interpret instructions, procedures and regulations
One year PC experience including word, excel, and other Microsoft applications
Complete working knowledge of credit union products and services, including but not limited to: loans, savings accounts, share draft programs, collection queue, etc.
Knowledgeable about the credit union system, its structure, common language and acronyms, philosophy and the credit union’s mission statement

Job Type: Full-time

Work Location: In person