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Form of workThe current opportunity will be based in Phoenix and will handle jury matters for both the Phoenix and Prescott Divisions. The successful candidate must be a self-starter and extremely detail oriented. The incumbent will serve the public in an interesting and growth-oriented career and must possesses strong organizational and communication skills. Qualifications: This position will involve significant public contact and personal interaction, experience managing a heavy call volume, and the ability to speak publicly in front of a large group.
Qualifications include:
*Two years of previous and extensive customer service experience.
*Excellent oral and written communication skills.
*Ability to work independently and use judgment to resolve issues based on knowledge and experience.
*Ability to interact effectively and appropriately with the public, internal customers, and co-workers.
*Ability to maintain confidentiality.
*Ability to resolve difficulties while complying with regulations, rules, and procedures regarding jury administration.
*Ability to be flexible and adapt to unanticipated needs and problems, and to manage multiple tasks and priorities.
*Ability to consistently demonstrate sound ethics and judgment.
*Skill and precision in performing data entry and preparing documents using Microsoft Office.
*Payment processing experience is beneficial.
*Ability to work extended hours and travel within the district as needed.
*High school graduate (or equivalent) and must have a minimum of two years of general experience and one year of specialized experience.
Generalized experience is progressively responsible clerical, office, or other work that indicates the possession of or the ability to acquire the particular knowledge and skills necessary to do the job. Education above the high school level may be substituted for general experience.
Specialized experience is progressively responsible experience requiring the regular and recurring application of administrative procedures involving the use of automated systems, use of specialized terminology, and a demonstrated ability to apply a body of rules, regulations, directives, or law. Such experience is commonly encountered in law firms, legal counsel offices, banking and credit firms, educational institutions, insurance companies, real estate and title offices, and corporate office environments.
PREFERRED QUALIFICATIONS
* Strong preference will be given to applicants who have professional and inherent customer service skills. The preferred applicant should have the ability to manage a heavy volume of demanding telephone calls.
* Preference will also be given to applicants with exceptional verbal and written communication skills.
* Bachelor's degree.
High school graduate or equivalent. Education above the high school level may be substituted for general experience. Bachelor's degree preferred.
Employment Type: FULL_TIME
