Junior Server/Network Administrator

Description

Governors State University is seeking to hire a Junior Server/Network Administrator to provide technical support to the university infrastructure. The position acts as a first­ tier support that manages and expedites support requests and provides direct end-user support to customers. The position provides assistance to other members in the infrastructure group as well as Information Technology Services. Position participates in projects as required.

Essential Responsibilities

25% Provides end-user support that includes reviewing, classifying, routing, and responding to help desk tickets assigned to the infrastructure group. This includes monitoring help desk tickets and meeting defined SLAs.
20% Assists senior team members with tasks and projects. This will include working non­-standard hours.
15% Provides first-tier support for common issues relating to the GSU infrastructure including but not limited to Windows server, VMware, Exchange, Microsoft 365, network switches/routers, and firewalls. This will include performing daily checks and correcting issues found during the checks.
15% Provides telephone, email, and in-person technical and functional assistance including training, documenting system processes, and developing procedures.
15% Maintains appropriate level of technical expertise through training, self-learning, and the use of various learning materials and resources.
15% Represents Governors State University Information Technology Services on appropriate campus committees and at intra-agency, statewide agency, vendor, and educational information processing meetings.
5% Performs other duties as assigned.
Starting Hourly Rate: $22.32.
(This is a non-unionized position. Salary starts at the base and is determined based on Education and Experience exceeding the minimum qualifications).
This position qualifies for an expansive suite of fringe benefits including, various insurance options, paid time off, retirement and investment options, and tuition waivers. Visit: https://www.govst.edu/benefits/.

Required and Preferred Qualifications

REQUIRED: COLLEGE/UNIVERSITY TRANSCRIPTS, WHICH INCLUDES THE EARNED DEGREE AND CONFERRED DATE MUST BE ATTACHED FOR CONSIDERATION OF THIS POSITION (See “Special instructions to applicants” section below).
1. Degree seeking (minimum of 30 semester hours)
College coursework which includes information technology, information technology management, programming, information technology systems, or a closely related discipline.
OR
2. Associate degree (minimum of 60 semester hours)
College coursework which includes information technology, information technology management, programming, information technology systems, or a closely related discipline.
OR
3. One year of work experience in information technology-related functions such as hardware/software support, programming, network design, network engineering, information technology systems integration, or closely related field.
For more details regarding this classification, visit: https://www.sucss.illinois.gov/pages/classspec/Detail.aspx?tblClassIndexID=4440.
REQUIRED ATTACHMENTS:

Cover Letter

Resume

List of Three Professional References

College Transcript (In order to have your college credits considered to meet the minimum qualifications, you must attach a copy of your college/university transcripts which includes the earned degree and conferred date.)

Supplemental Information

For consideration, applicants are required to attach the following:
1: All College/University Transcripts.
2: Online Application – Must be fully completed, include all dates of employment, employment status (full-time or if part-time, include percentages), job duties and responsibilities (full details).
3: Cover Letter.
4: Resume.
5: A list of three Professional References (We will only contact your references if you are a finalist).
RESIDENCY REQUIREMENT:
Illinois residency required within 180 days of the hire date.
CREDENTIAL ASSESSMENT EXAM DETAILS:
This vacancy involves a Credential Assessment Examination which consist of a review and rating of the applicants Education, Experience, Licenses, and other qualifications. Applicants are required to provide electronic documentation as listed above to verify that the minimum qualifications for this position has been met.
VETERAN’S PREFERENCE POINTS:
Veterans may be eligible to receive additional points on a passing final examination score. To determine eligibility, submit one of the following documents to the Department of Human Resources:
1: Department of Defense – DD214 / DD215
2: National Guard – NGB22 Form
3: Discharge Orders
4: Reserves – DD256 Discharge Certificate
Note: Documentation must be received by the closing date of this posting.