Address
Form of workLocation: United States - PST (Remote)
Salary: $45,000 - $55,000 + 10% Performance Bonus (DOE & Geographic Location)
*This position is remote and not eligible for relocations. All positions must reside within the country listed within this job description.
About the Role:
Applied Value Technologies is seeking a Jr Triage Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into Application Support team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.
Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Application Support team is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations!
About You:
We are looking for someone to:
- Provide efficient support on product and integration issues, and ticket triaging.
- Follow detailed processes and workflows to support engineering teams.
- Support service Request Management.
- Support content creation, content update, and knowledge management.
- Solve basic admin, and configuration issues in SFDC.
- Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
- Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
- Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
- Efficiently and effectively execute SOPs and develop and maintain the knowledge base.
We want someone who:
- Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
- Actively investigates to get relevant information
- Demonstrates proactive and professional communication skills with all stakeholders and partners
- Maintains a professional, adaptable, and respectful manner
- Provides high quality service to all users
Some stuff you need:
- 1-2 years of hands-on technical application, product support, or business process experience.
- Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
- Experience operating with SLAs in a client-facing role in a production support environment.
Nice to have:
- Bachelor's degree in computer science, Business, or a similar area
- Salesforce (Service Cloud) and Mulesoft qualified, certifications, etc.
- Experience in techno-functional Salesforce and Mulesoft integration in a hands-on support role
- Application development and ERP implementation experience.
A little bit about us:
Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.
We've got you covered:
- Competitive salary + performance bonus
- Unlimited Paid Leave Policy after 90 days
- Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents
- 100% Employer-paid Life, STD, and LTD benefits
- 401(k) plan with match up to 4%
- 100% paid parental leave up to 16 weeks
- Up to $1200 Learning & development allowance annually
- Up to $1200 monthly Health & Wellness stipend annually
- Up to $2000 Employee referral program
- Paid holidays annually
Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in the United States and passing a complete background check.
