Junior It Call Center Rep - Recent It Grad Opportunity

Junior IT Call Center Service Representative
Location: Chantilly, VA
Clearance: Must be able to obtain a Public Trust clearance
Pay: 35K with PTO and Holidays
Resume to Criss Brient at: cbrient@altaits.com
This is a technical support role- candidates will need 1-2 years of customer service support experience in troubleshooting and online IT support via phone. Schooling, internships, certifications can suffice for some of the required experience. This role is mainly troubleshooting client's internal systems. This is a great opportunity to jumpstart your IT career with a huge defense IT organization.
Hours are any time between 7 am to 7 pm Mon through Fri.
Need to be available for any 8 hour shift between 7am-7pm but training for 4-6 weeks when you start will be from 8am-5pm.
Summary:

The main function of a CALL CENTER/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
Job Responsibilities:

• Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.
• Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications.
• May also make outboard service calls to potential customers.
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
• Researches required information using available resources. Identifies and escalates priority issues and complaints.
• Follows up customer calls where necessary.
• Completes call logs and produces call reports.
• May be required to work in one or multiple queues/skill sets over various customer contact channels.
• May assist in training new employees.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Experience with computer applications, such as MS Outlook or data entry software.
• Utilize good judgement
• Detail Oriented
• Can follow protocols