Junior It Analyst

MAG Aerospace is seeking a Junior IT Support Analyst for our IT Service Desk who will serve as the primary contact for all system users with troubleshooting installing, diagnosing, repairing, maintaining, and upgrading personal computer hardware and software systems. This is a full time, hybrid position based in Fairfax VA.

Duties include, but not limited to:

• Configures and installs hardware and software for users
• Responds to network and software problems via telephone, in-person and/or online support to end-users
• Completes new hire set-up and in training users on new software and hardware, when needed
• Applies technical expertise to the implementation, monitoring, or maintenance of IT systems
• Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor
• Helps maintain the security of the network, including administering e-mail and anti-virus systems and ensuring availability, continuity, and security of data
• Provides updates, status, and completion information to IT manager and/or users, via voice mail, e-mail or in-person communication
• Recommends changes or updates in programming, documentation, and training to address system deficiencies and user needs

Minimum Requirements

• 1 - 3 years of relevant work experience in help desk / customer service / end user support
• Experience in hardware, software, network troubleshooting, complex operating system functionality or equivalent
• Experience completing minor repair work to IT systems
• Knowledgeable with all forms of hardware: laptops, servers, desktops, printers, monitors, and peripherals
• Instinctive problem-solving abilities and curiosity to seek out, analyze, and correct or avoid computer systems problems
• Knowledge of Windows 10 operating system
• Knowledge of MS 365 Outlook, OneDrive, Teams, SharePoint
• Experience using service desk ticketing systems such as ServiceNow

Education

• High school diploma or equivalency

Desired Requirements

• Experience or familiarity supporting general business technology (User accounts/passwords, Wired/Wireless Networks, Printers/Copiers, Conference Rooms, and Mobile Devices) strongly desired
• Experience working with federal civilian or DOD personnel, including geographically dispersed teams and stakeholders
• Experience imaging machines using Endpoint / Intune
• Ability to analyze computer system problems or errors and devise corrective measures
• Excellent customer service skills, written and oral communication, and time management skills

Other Qualifications

• Google IT Support, A+, Network+, MS 365 Fundamentals and /or Azure Fundamentals certification(s) helpful

The position is contingent upon candidate’s ability to meet physical and medical requirements as needed by the position; including compliance with all applicable federal, state, and local jurisdictional requirements.

Government or customer site-specific requirements may include, but are not limited to, proof of full COVID-19 vaccination status, except in circumstances where a candidate is legally entitled to an accommodation.

MAG Aerospace (MAG) is an Equal Opportunity/Affirmative Action Employer and is committed to Diversity and Inclusion. We encourage diverse candidates to apply to our positions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Click below for the “EEO is The Law” and “Pay Transparency Nondiscrimination” supplement posters.

https://www.dol.gov/agencies/ofccp/posters

MAG Aerospace (MAG) is committed to providing an online application process that is accessible to all, including individuals with a disability, by offering an alternative way to apply for job openings. This alternative method is available for those who cannot otherwise complete the online application due to a disability or need for accommodation.
MAG provides reasonable accommodation to applicants under the guidance of the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans’ Readjustment Assistance Act of 1974, and certain state and/or local laws.

If you need assistance due to a disability, please contact the MAG Aerospace Recruiting email:
Applicant.Assist@magaero.com or call (703) 376-8993.