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Form of workJob Description
Beacon Technologies is seeking a Help Desk Technician for our client partner. This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Knowledge of commonly used concepts, practices, and procedures within a particular support field.
An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.
PLEASE NOTE THIS IS A 3RD SHIFT POSITION FULLY ON SITE IN MADISON, WI.
About Beacon Technologies
Top Skills & Years of Experience:
- Customer Service, Basic IT Troubleshooting, Call center experience = 6 mo. experience.
- Nice to have skills: Previous IT Support desk call center experience.
- Work Shift: Tues – Saturday 12:00am – 8:30am with 30 min unpaid lunch. – this is a 3rd Shift position.
- Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Local candidates or candidates willing to relocate at the candidate's expense to a driving distance from Madison, WI.
- All of work will be done working in the office in Madison, WI.
About Beacon Technologies
Are you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.
Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.
Beacon Technologies
Madison, WI
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