Address
SalaryAbout Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 3,200 employees dedicated to the idea that "Your Mission is Our Passion," DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Responsibilities
- Front-End web development experience developing custom forms and workflows within ServiceNow
- Creating Service Catalog Items, Content Items and Workflows.
- ServiceNow development supporting IT and non-IT process automation.
- Experience following establishing coding standards and guides.
- Coordinate with ServiceNow Development, Platform Management and DBA teams to deliver quality solutions on time and within budget
- Experience using ServiceNow Forms & Form Designer
- ServiceNow Portal development experience.
- Experience with ServiceNow modules and workflows in support of ongoing operations and continuous improvement initiatives for service desk/incident management, service request and service catalog, change management, CM, asset management, KM, and problem management;
- Experience providing operational end user support in troubleshooting and resolving ServiceNow issues, managing access, generating reports, and completing catalog tasks;
- Experience with JavaScript/ServiceNow JavaScript APIs, HTML5;
- Strong analytical, problem-solving and decision-making capabilities;
- Experience using Workflow Editor to configure workflows;
- Excellent communication skills required;
- Proficiency in MS Word, PowerPoint, and SharePoint
- Knowledge of ITIL and in-depth knowledge of ServiceNow solutions;
- Agile Software Development experience or certification;
- Experience integrating ServiceNow with external systems through SOAP or REST web services;
- Mobile application development experience a plus.
- ITIL v3 Foundations Certification a plus.
- Bachelor's Degree in computer science or other relevant field;
- 6 months of experience working on the ServiceNow platform;
- Public Trust clearance or ability to obtain
EEO
Women, minorities, individuals with disabilities and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
DLH will provide a reasonable accommodation to individuals with disabilities and disable Veterans who need assistance to apply.
