Junior Account Manager

Intuition is a global leader in the provision of knowledge solutions. Our extensive portfolio of clients includes top tier organizations from multiple sectors such as financial services, life sciences, public sector and health, telecoms, and energy. Intuition solutions are used by more than 1.5 million professionals around the world annually, and our success is founded on the passion and skills of our dedicated global team. We deliver a range of solutions including learning and cybersecurity awareness platforms, mobile apps, bespoke training portals, technology services, and business process outsourcing.

We are looking for a high-performing Junior Account Manager to join our New York office. This role involves assisting and supporting the operations of the Sales and Account Management teams and ensuring the smooth running of our daily office operations. This role would ideally suit candidates looking to kick-start their career in a fast-paced sales and business development environment. Strong organizational and interpersonal skills along with a “can-do” attitude are essential.

What You’ll Be Doing:

Client support duties will include:

• Providing proactive customer support to clients by working closely across teams to ensure that client issues and needs are communicated clearly and resolved effectively
• Examining client accounts, handling first-line client queries, and assisting the sales team with the timely resolution of issues
• Reviewing and distributing sales reports
• Providing site administration and support on client accounts
• Building relationships with key customers as well as managing and delivering to their expectations
• Creating, executing, and revising support processes as necessary to meet changing needs and requirements
• Supporting the sales team with queries, tenders, proposals, client requests, and presentations
• Assisting in the organization of client meetings, conferences, and events
• Providing support for program activities and assisting with content development.

Office administrative duties will include:

• Providing administrative support to the Chief Executive Officer, North America
• Answering incoming calls and escalating queries to the appropriate person
• Greeting clients, visiting employees and guests, and managing office workspace to accommodate same
• Managing relationships with third party providers (stationery suppliers, cleaners, etc.)
• Acting as a “culture ambassador” for the office, planning and organizing team building exercises and outings
• Ordering and stock-taking of all supplies for the office

Requirements:

• Bachelor’s degree or equivalent work experience
• Exceptional attention to detail
• Proficiency in MSOffice
• A competent and professional manner, especially in client-facing situations
• A positive “can-do” attitude and a friendly, personable manner
• Ability to multi-task and proactively take ownership of responsibilities
• Inventiveness and resilience with a focus on achieving set goals and objectives
• A team player who’s enthusiastic and dependable
• Previous experience in a similar role would be a distinct advantage

If you are interested in working in an enjoyable, highly innovative environment, Intuition would like to hear from you.

Intuition is an Equal Opportunities Employer