Jr. Service Technician

The Role:

Crafty Service Technicians are the face of our Service Team. They are responsible for providing diagnostic and repair services for our clients in-office; as well as preparing, bench testing, and keeping inventory of parts and equipment at our warehouse.

On a daily basis, our Crafty Junior Service Technician will work out of the warehouse or Crafty office and visit multiple clients to perform the following duties:

In-Office Service

• Installation of equipment for our clients; including brands such as DeJong Duke, BUNN, Nespresso, Natural Choice Water, Kegco, and more
• Providing instructions for proper use of equipment to the clients and field team when applicable
• Handle bi-annual filter changes on equipment; including brands such as DeJong Duke, BUNN, Nespresso, Natural Choice Water, and more
• Handle preventative maintenance on equipment; including brands such as DeJong Duke, BUNN, Nespresso, Natural Choice Water, True Refrigeration and more

Equipment Management

• Tag all newly installed equipment and help maintain client data across our platforms (Asset Panda/Hubspot/Craftydelivers.com)
• Work with the Service Supervisor on any parts/tools needed
• Gain and maintain knowledge and technical skills needed for all current and future equipment offered by Crafty

Client Communication and Service Team Relations

• Building a relationship with each client while servicing their equipment, including checking in on any recent observations or issues
• Communicating issues and needs to the Service Supervisor on a daily basis
• Communicating with warehouse team when applicable
• Working closely with the Service Supervisor on tasks and projects, both long and short term

This role reports directly to the Service Supervisor.

Who we are: 

Crafty's mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.  After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year's time.

At Crafty, we have a diverse, high-powered team, comprised of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!

Who we are looking for:

Your experience (preferences, not requirements):

• Ambition: excitement around building a skill set that includes ability to diagnose, install, troubleshoot, service, and repair all Crafty/Crafty client owned equipment
• Reliable: Our Junior Service Tech must be punctual and reliable
• Multi-tasking: dealing with unpredictable issues and needs of the client
• Prioritization: executing tasks and managing your time responsibly
• Driver's License - comfortable driving to client offices for service visits and hardware stores for installation/repair needs
• A general understanding of commercial appliances, plumbing, and electrical
• Previous technical education is a plus, but not required

Your proficiencies:

• High organizational capabilities -- detail-orientation is key!
• Pride in your work
• Strong oral communication
• Strong attention to detail
• Flexible schedule
• Positive energy
• The ability to frequently lift up to 25+ lbs, working on your feet, underneath cabinetry, and frequent bending, and lifting
• Eager to learn new service techniques and information on equipment offered to our clients

You are:

• Extraordinarily organized. Detail-orientation is an absolute must. You have tried-and-true methods in your arsenal for staying organized and on top of it all. 
• Extremely hard working. We are a startup with the mentality that no job is too big or too small for us. You hustle because that's just how you work. 
• Calm and collected in the line of fire. On a day where everything that could go wrong has gone wrong, you find a way to stay positive and promote that attitude within your team members
• Passionate about growth.  We have a bright future ahead - which depends on our team's spirit, morale, and work ethic.

Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination required.

You are considered fully vaccinated:

• 14 days after your dose of an accepted single-dose vaccine
• 14 days after your second dose of an accepted 2-dose series
• 14 days after you've received 2 doses of any "mix-and-match" combination of accepted COVID-19 vaccines administered at least 17 days apart.

If you do not meet these requirements, you are NOT considered fully vaccinated.

What we offer:

Our people mean everything to us. When you join Crafty, you're joining a team of passionate, smart hooligans who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become. 

Our employees are joining our team, and we are proud to offer a compensation package that includes an option to join our Crafty healthcare plan to cover health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, it goes without saying, but snacks, beverages, and fun Crafty events are a part of that!

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.