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Form of workDescription
WHO WE ARE
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
WHAT MAKES VOA SPECIAL? Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve-our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver's homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado's most vulnerable citizens.
** The Jr. Cloud Systems Administrator plays a pivotal role in overseeing, implementing, and supporting all
Microsoft cloud services procured by VOAC. This position involves collaborating closely with the
departments to ensure seamless integration and effective utilization of cloud services.
The Jr. Cloud Systems Administrator will configure, deploy, and support various Microsoft cloud services,
provide tier-3 support and contribute to the enhancement of network infrastructure and Cloud Systems.
Establish governance policies, enforce compliance, endpoint management, mailbox/ resource
development, creation and deployment of applications, packages tools, and services. As an integral part
of the IT team, this position will follow established processes and documentation with an eye toward
continual process improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administer and support an array of Microsoft 365 Cloud products, including Entra, Teams,
SharePoint, OneDrive, Office 365, Exchange Online, Defender ATP, Azure, PowerAutomate,
Power Apps, and some Azure services.
Monitor systems health, troubleshoot issues, and perform routine maintenance tasks.
Lead the design and execution of deployment operations for various Microsoft 365 services,
ensuring smooth integration and reliable support.
Monitor and deploy Microsoft security services on local and Cloud Systems to enforce adherence
to governance policies and compliance standards.
Collaborate with IT teams to ensure seamless integration of Microsoft 365 tools.
Assist the IT Director in creating processes and procedures with VOAC's infrastructure and cloud
systems.
Support the VOIP system.
Monitor Microsoft 365 compliance resources, conduct regular audits, and implement new
policies as necessary to mitigate risks and maintain regulatory compliance.
Assist in the development of short and long-term technology plans, and integrations.
Assist with the hardware and software inventories, including check-in and check-out of devices.
Coordination of new user onboardings and terminations, including conducting new user
orientations.
Maintain and create enterprise applications across VOAC applications and services, maintaining
the Entra ID SSO environment.
Implement and manage user identities.
Implement authentication and access management.
Plan and implement workload identities and governance.
Assist in managing user-generated support tickets, communicating with users, and providing
technical support services.
Maintain and improve documentation.
Requirements
COMPETENCIES
Models core culture attributes of Volunteers of America Colorado Branch that include "AIRS" (Accountability, Integrity, Respect and Service).
Models and pursues with vigor Volunteers of America Colorado Branch three strategical critical virtues of HHS (Hungry, Humble, People Smart).
Strong organizational skills and attention to detail.
Self-motivated and directed.
Ability to work effectively as part of a collaborative team.
Continuous process improvement.
Desire and aptitude for helping people use technology.
Outstanding customer service skills.
SUPERVISORY RESPONSIBILITIES None
MINIMUM QUALIFICATIONS OF POSITION
Bachelor's degree in Computer Science, Information Technology, or four years of experience in related field.
Minimum 1+ years of experience with Microsoft 365 and Azure cloud services.
Minimum 1+ years of hands-on experience supporting Microsoft 365 and Intune.
Basic experience with creating and managing virtual machines and cloud applications.
1+ year of experience in an administrative support role.
2+ years of experience in customer service.
PREFERRED QUALIFICATIONS OF POSITION
Microsoft 365 certifications
Experience with ticketing systems for IT support.
Experience with asset systems for IT support.
Experience in a nonprofit setting.
KNOWLEDGE AND SKILLS
Excellent written, oral, and interpersonal communication skills
Proficient in technology relevant to the position with a willingness to learn new skills.
Project Management.
Strong time-management and prioritization skills
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
POSITION TYPE AND EXPECTED HOURS OF WORK Full time Monday - Friday 8:00am - 5:00pm, flexible Hybrid work arrangements possible Occasional On-call duties required.
LOCATION 2660 Larimer St Denver, CO 80205
Salary Range:
$28.13-$32.45/hr
Benefit eligibility is based on job type/status
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Long-Term Disability
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan
Volunteers of America is an EEO/AA Employer
Position Will Remain Open Until Filled
